vPro Remote Control fails to launch KVMView with a "Object reference not set to an instance of an object." message.

PROBLEM

vPro Remote Control fails to launch KVMView with a "Object reference not set to an instance of an object." message.
 
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CAUSE
 
This may be caused by an internal KVMView component attempting to write to a log file to a protected directory. The directory chosen is dependent on the browser used to launch KVMView.
 
RESOLUTION
 
To resolve this problem, try one of the following:
 
a) Use a different web browser
 
b) Enable compatibility mode so that the application can run as an Administrator and write to protected directory. Browse to "C:\Program Files (x86)\Kaseya KVM Viewer", right-click on "KVMView.exe", change to the Compatibility tab and check the "Run this program as an administrator" box
 
c) Use a tool such as SysInternal's ProcMon to find where KVMView is attempting to create a file named "log.txt" and failing. Grant write access to that path for all local users that would like to run KVMView.
 
APPLIES TO
 
Kaseya Desktop Policy & Migration
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