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Troubleshooting: Cannot Scan Interfaces in KNM

Problem

Interfaces do not appear when you scan the interfaces of a device.

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Cause

The most common cause is credentials are not properly assigned to the device. 

Solution

First step is to check that the asset you are trying to monitor is properly configured with the appropriate credentials.

After you confirm that the credentials are properly configured on the asset make sure the credentials placed in the Edit monitor page are correct before scanning the interfaces.

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If the credentials are correct and everything is configured properly, then the interface list will populate.

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Applicable to

All versions of KNM

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