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KNM service will not start after upgrade

PROBLEM:
After upgrading to Kaseya to v7.0 or R8, the KNM service fails to start

SOLUTION:

*ON-PREMISES ONLY*

1. Please check the port configured in the SQL Server Network Configuration > TCP/IP > right click > Properties> II Address> ALL IPs - check if port is set to 1433 , if not, please set this to 1433.

See https://helpdesk.kaseya.com/entries/78469886-KNMi-vsa-7-0-Module-not-available-Gray-screen-


2. then you will have to recycle the SQL services for the setting to take effect this will bring your Kaseya Server down temporarily in few minutes while recycling the service,

3. Restart Kaseya Network Service (nmservice.exe)

 

If the above steps do not resolve the issue, please log a Support ticket, indicating you have already followed these steps

Make sure you include the following information in the ticket:
1.) crash dmp file from the KNM install folder
2.) Zip Event logs
3.) Access to your Kserver

*SAAS*

Does not apply

APPLIES TO
VSA v7.0, R8

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