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Master Admin role permissions lost

PROBLEM
You cannot see the System tab -> User Roles page when logging in as a Master Admin. You have no other roles with this access, so you are locked out of the roles page and cannot correct this issue.

CAUSE
Someone has modified the role permissions for the Master Admin and removed this page for the role permissions.

SOLUTION
This requires a change to the database. If you are confident running SQL queries, see below. If you are not happy doing this, please raise a support ticket and reference this KB article.

DELETE FROM funcaccess WHERE admingroupid=2

Be cautious when using this SQL query as it deletes records


OTHER INFORMATION
None

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1 Comments

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    Andrei Trimbitas

    That is really good, sir John - one more thing i noticed.

    Sometimes even after running the query the VSA would fail showing all modules. In that case you want to go to localhost/systemtab/funcaccess.asp and uncheck/check all entries there

     

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