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Unable to delete a VSA user from Kaseya

KB# KKB000938

QUESTION

When I attempt to delete a VSA user, I get an error, "More than one row was returned for the data document name 'vdb_Users_General'. This usually is a programming error.".

Below is an example of the error.

CAUSE

A VSA User can not be assigned to two or more staff records; this is by design. There was a bug in KDS that bypassed this restriction and allowed one VSA User to be allowed to two or more staff records. This has been corrected.

SOLUTION

Verify the latest hotfixes have been applied to the Kaseya Server. Navigate to System Tab > Orgs/Groups/Depts/Staff. Select the Organization that contains the staff records in question and remove the VSA User associated from the staff records until one or none remain.

APPLIES TO

Kaseya VSA (all versions)

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