What can I do if I have forgotten my Kaseya SaaS username?

I am a Kaseya SaaS customer and have forgotten my username, what can I do?

There are a couple of options here.
Firstly, if there is another user in your organisation that can still log in, ask them to:
Log in to Kaseya (
Go to the System Tab -> Users page
Here they will see a list of all the users, and hopefully be able to refresh your memory

If there are no other users who can help, create a support ticket by visiting -
The support team will need to know your email address, and also your company name. With this information, they will be able to find your details and assist you.

Your username is usually your email address, so try this first.
Also check your email, as you will have received a welcome mail when you signed up, this will most likely have gone to the same address that you use for your login

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