This release includes new features, improvements, and fixes.
New Service Desk
SLA Status is now available for a ticket. The hyperlink displays details of the SLA in a pop-up.
Agent procedure logs
Agent procedure logs are now added to Ticket > Audit Log.
When a quote expires the user can now update the Status and the Expiry Date values.
CRM > Opportunities > Probability percentage is now shown with additional color ranges. The range is pre-defined by the system.
Additional options are added under Finance > Billing review > Labor Hours page:
- Search by Ticket - Filter by ticket number is available on labor hours, expenses, and charges.
- Sort by Date - Sort labor hours based on Date. This is the log date of the time entry in a ticket.
- Ad-Hoc Reports
- For Service Desk > Hardware asset category, the Last updated field is added. This data relates to Service Desk > Asset Management > Hardware asset > Last update column in the UI.
|New Service Desk||
Fixed: Tabbing was not working as expected on the new ticket creation form.
Fixed: QTY in the Committed field showed value discrepancies when the stock for a product was adjusted/delivered.
Fixed: In CRM > Quotes, clicking on the icon for bundles did not prompt the search and select window.
Fixed: Assigning a service call from the Dispatch calendar threw an error.
Fixed: Customer Thermometer's score value in the "Internal Survey Scores" did not match the score value when shown in a report.
Fixed: Technicians were able to deliver a serialized product without entering any value in the serial number field.
|Recurring Tickets||Fixed: For recurring master tickets, the value for Create service calls tab was not saved.|