How do I disable the duplicate records rule?

When attempting to restore data with Spanning Backup for Salesforce, if you receive an error that says "You're creating a duplicate record.  We recommend using an existing record instead", you likely have a rule in place in your Salesforce organization that prevents duplicate records from being created.  In a recent Salesforce update, a duplicate management system was put in place to help avoid duplicate records, and when this rule is enabled, you will receive this error when trying to initiate a restore.

To disable this feature in your Salesforce organization, follow these steps:

1. Log into your Salesforce account as the administrator
2. Go to Setup > Management > Duplicate Management > Matching Rules
3. Click on 'Deactivate' on the rule that needs to be disabled


4. Go to Setup > Management > Duplicate Management > Duplicate Rules
5. Click on 'Deactivate' on the rule that needs to be disabled

Salesforce will then send an email upon successful deactivation.  Now, when you initiate a restore through Spanning, you will no longer receive this 'duplicate record' error message.

If you have any additional questions, please send an email to

Have more questions?

Contact us

Was this article helpful?
0 out of 0 found this helpful

Provide feedback for the Documentation team!

Browse this section