If you have performed a restore in Spanning Backup for Salesforce, and have received an "operation performed with inactive user [SFUserId] as owner of account", then the owner of the record that you are trying to restore is no longer active in your organization, and you will need to update your data before the restore can be performed.
If this occurs, you can overwrite the 'OwnerID' field for the objects that your are trying to restore during the restore process with the Salesforce ID of another active user in your organization. This way, when Spanning restores your selected records, the 'OwnerID' field referencing the user that no longer exists will be replaced with the ID of an active user.
For more information about how to overwrite field values during a restore process, please see this KB article.
Alternatively, you can reactivate the user account with the ID in question in order to complete the restore action. Or, you can export the record, modify the owner ID in the CSV file and use the Salesforce data loader to import the object. For certain object types you can override the protection behavior enforced by SFDC and allow Spanning to perform the restores. More information on this feature is described in this SFDC article
Why have I received an Operation Performed with Inactive User error?
Have more questions?
Was this article helpful?
Provide feedback for the Documentation team!
Browse this section
- Enhanced Disaster Recovery support with backup data browsing in Spanning for Salesforce
- Restore Lookup Relationships
- Can I anonymize data when seeding sandboxes using Spanning?
- How do I reduce bulk restore errors using Related Object Types?
- Can I restore metadata directly from the metadata comparison results?
- How do I import metadata into Salesforce?
- How do I restore metadata into Salesforce using Spanning Backup?
- Can I restore specific fields back into my Salesforce environment?
- Can I restore specific fields for multiple records using Spanning Backup for Salesforce?
- Can Spanning restore child records when restoring parent records?
- See more