This release includes new features, improvements, and fixes.
What's New!
New Service Desk
Deep links
Deep-link Contracts: Users can easily access the contract information of a ticket by clicking on the Contract deep link. When the deep link is clicked a new tab with the Contract details will be presented.
Enhancements
- The Resolve button is available for a 1-click ticket closure.
- The Company phone field is added under the Account field, to populate phone numbers.
- Visual enhancements for the ticket side panel. The Details section is now placed on top, followed by the Contact.
- The filter funnel icon in activities is enhanced.
- When adding an asset to a ticket, clear the contact filter to see all the assets linked to the CRM account.
Release Notes
Service Desk |
The last login name field is available in the search section of the hardware assets. |
RMM Integration |
Pagination has been added for the Custom Asset location mapping to show all machine groups. By default, 50 records will be displayed per page. |
New Service Desk |
The start date for a time entry is shown in the activities pane. |
New Service Desk |
Add contact shortcut is enhanced to pick up the typed text from the search to first and last name fields. |
New Service Desk |
Fixed: When sharing a view, the search by specific queues or employees was not displaying correct results. |
Xero Integration |
Fixed: "Object reference not set to an instance of an object" error when trying to export Account Code to Xero Australian Version. |
Service Desk |
Fixed: In a Workflow, Ticket sender: NOT LIKE was not respecting the "%" separator. |
Service Desk |
Fixed: Emails with the body having <> tags were skipped by the parser. |
Finance |
Fixed: Invoice generated from ad-hoc reports did not preserve all filters on the related reports. |
CRM |
Fixed: Accounts with the special character ', did not show up in the search results. |