This release includes new features, improvements, and fixes.
What's New!
New Service Desk
BMS has a brand new service desk experience. Navigate to My Profile > Preferences > Service Desk Experience > New view to enable the new ticketing interface.
- Deep links
- Users can easily access the Account, Location, Contact information of a ticket by clicking on the deep link for View in BMS. When the deep link is clicked a new tab for the respective modules will be presented.
- View in IT Glue will enable access to Organization, Contact, Location, and Configuration data.
Users will have to be authenticated to IT Glue to use the deep links.
- Ticket List Views now have a page title and breadcrumbs.
Quotes
BMS is refactoring the quotation experience. This experience will include feature enhancements and a new look and feel.
- The visibility of effective margins for a quote is available in the Summary toolbar.
Users can set margin value per line item, in ($) or (%).
Release Notes
Finance |
The Classic invoice template, "Summary Time Totals, Product Charges, and Time Notes" is now available via Ad Hoc Reporting. Select a template <X>, and then select attachments <A>, <B>, and <C>. |
Reports |
In Ad-Hoc Reports, for Service Desk > Tickets category, the Worktype field is added. Users can select this field in Sorts, Filters, and Layouts and report on the Worktype selected on a ticket. |
Service Desk |
Fixed: Unknown ticket created from an email containing bad HTML tags failed to load. |
API |
Fixed: When trying to update a product using the Rest API /inventory/products/{Product ID} error 500 was seen |
API |
Fixed: API endpoint to Get all tasks filtered by name failed with an error. |
API |
Fixed: API endpoint to GET project tasks returned incorrect results. |
General |
Fixed: My Queue folder displayed an incorrect ticket count. |
General |
Fixed: Corrected suggested Dutch and Italian translations. |
Xero |
Fixed: Invoice exports to Xero failed due to API limitations. |
New Service Desk |
Fixed: When adding a related ticket, search by open date was not returning the correct tickets. |
New Service Desk |
Fixed: Users were unable to add time entry using the mobile app. |
New Service Desk |
Fixed: Tickets were not sorted by status. |
New Service Desk |
Fixed: Replies to a ticket were sent in plain text. |
Projects |
Fixed: When sorting on my open projects for complete status shows incorrect results. |
RMM Integration |
Fixed: Assets synced from RMM contained HTML characters on login name, last login name, and current user fields. |