=== BANNER CONFIGURATION INSTRUCTIONS ===
This article controls the site-wide banner displayed on the helpdesk homepage.
IMPORTANT RULES:
• DO NOT remove or edit these instructions
• DO NOT edit anything outside the code block (`) !! THIS IS VERY IMPORTANT!!
• Only edit content INSIDE the code block below
• If you remove the code block (`), the banner will NOT display
BANNER CONFIGURATION:
• [banner-type: TYPE] - Controls the banner color and icon
Available types:
- info (blue) - General information
- alert (red) - Urgent alerts
- maintenance (yellow) - Scheduled maintenance
- release (teal) - New features/releases
- review (orange) - Items needing attention
- degraded_performance (yellow) - Performance issues
- partial_outage (orange) - Partial service outage
• [banner-link: URL] - Optional link URL
- Set to "0" or leave empty to disable the link
- Use full URL: https://example.com
• [banner-link-text: TEXT] - Link text (only shown if link is provided)
- Set to "0" to disable
- Example: "Learn More" or "View Status"
BANNER MESSAGE:
• Place your message text AFTER the metadata tags
• Keep it concise and clear
• The message will appear after any [banner-*] tags
TO HIDE THE BANNER:
• Remove the entire code block
EXAMPLE PAYLOAD
[banner-type: alert]
[banner-link:www.test.com]
[banner-link-text:Test]
System Alert: A new process has been triggered for asynchronous validation of queued operations. Temporary metrics are being logged to the test environment for monitoring. No user action required. This is a system-generated test notification — confirm delivery and visibility.
=== END INSTRUCTIONS ===
[banner-type: review] If you're unable to reach your current Account Manager during this organizational transition, please contact us at CRO@kaseya.com for assistance.