When logging into the support portal site, I receive the error “Forbidden – Invalid Authenticity Token”

Question

When I attempt to login into the Support portal, I get the following error in my browser:

Screen_Shot_2021-03-09_at_7.59.28_AM.png

Resolution

Safari

Go to Safari / Preferences / Privacy. Then uncheck the "prevent cross-site tracking." Then try to load the page again.

Screen_Shot_2021-03-09_at_7.55.50_AM.png

Chrome

Update the browser or any privacy blocking extensions to always allow "kaseya.zendesk.com".

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