This release includes new features, improvements, and fixes.
Release Notes
Reports |
In Ad-Hoc Reports, the Finance > Invoice Details category has a new Invoice Posted Date field, so that users can report on when the invoice was posted. |
Reports |
In Ad-Hoc Reports, the Finance > Invoice Design Details category has a new Resolution Summary field so the user can report on the note added to the ticket at the time it was resolved. |
Reports |
In Ad-Hoc Reports, the Inventory > Product Availability By Location category has been added so that users can report on in-stock inventory and the serial numbers. |
Azure Integration |
The integration with Azure AD was disconnecting intermittently. Additional retries have been added to improve stability. |
Azure Integration |
When an AD user is assigned to multiple mapping rules with different role types, the user role will be created as a Contact or Client portal or Employee related to the first ordered mapping rule. |
User Help |
The help icon now redirects to helpdesk.kaseya.com where the PSA knowledge base articles are hosted. The existing help is now deprecated but is still available here. |
Client Portal |
Fixed: On the Client Portal, the edit functionality was available to users for notes entered by technicians. |
CRM |
Fixed: Under CRM > Contacts, the system reverted the user's Bill By Asset selection back to the default option. |
Finance |
Fixed: After all periods on a contract were posted, and a contract was extended, billing generated a duplicate line item for the last posted period. |
Email Parser |
Fixed: For parsers that have ProofPoint as part of the SPAM routing, emails were stripped of images before their content was included in tickets. |
Reports |
Fixed: In Ad-Hoc Reports, in the CRM > Contacts category, the Created By field reported the incorrect value. |
Reports | Fixed: In Ad-Hoc Reports, in the Service Desk > Ticket category, "Resolution Time" and "Response Time" fields now display the correct date and time format. |
Workflows |
Fixed: Cloned workflows retained the created date of the original workflow. |
Workflows |
Fixed: Workflows that updated Issue Type did not set the field as specified in the workflow if Sub-Issue Type was populated when the workflow triggered. |
Service Desk |
Fixed: For recurring tickets, the system reverted the user's edits to CCs and Secondary Assignees to their previous values. |
Service Desk |
Fixed: On the Hardware Asset List, the Contact column was empty for assets that did have a Contact. |
Service Desk |
Fixed: Users could sometimes not add the desired contact to a hardware asset because the contact drop-down did not populate correctly. |
Service Desk |
Fixed: When notes containing images were added to a ticket from the parent tenant, the image did not display in the child tenant. |
Integrations |
Fixed: The QuickBooks Desktop Connector sometimes created an erroneous account when importing payments for a child customer. |
Azure Integration | Fixed: The integration with Azure AD was disconnecting intermittently. Additional retries have been added to improve stability.
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RMM Integration |
Fixed: When tickets were created in the PSA for Continuum RMM, the default contract was not automatically associated, though it should have been. |
RMM Integration |
Fixed: When tickets were created in the PSA for Continuum RMM, those tickets did not reflect the timezone setting in Continuum. |