BMS (v4.0.38) - Nov 2020

This release includes new features, improvements, and fixes.

Release Notes

Reports

In Ad-Hoc Reports, the Finance > Invoice Details category has a new Invoice Posted Date field, so that users can report on when the invoice was posted.

Reports

In Ad-Hoc Reports, the Finance > Invoice Design Details category has a new Resolution Summary field so the user can report on the note added to the ticket at the time it was resolved.

Reports

In Ad-Hoc Reports, the Inventory > Product Availability By Location category has been added so that users can report on in-stock inventory and the serial numbers.

Azure Integration

The integration with Azure AD was disconnecting intermittently. Additional retries have been added to improve stability.

Azure Integration

When an AD user is assigned to multiple mapping rules with different role types, the user role will be created as a Contact or Client portal or Employee related to the first ordered mapping rule.

User Help

The help icon now redirects to helpdesk.kaseya.com where the PSA knowledge base articles are hosted. The existing help is now deprecated but is still available here.

Client Portal

Fixed: On the Client Portal, the edit functionality was available to users for notes entered by technicians. 

CRM

Fixed: Under CRM > Contacts, the system reverted the user's Bill By Asset selection back to the default option.

Finance

Fixed: After all periods on a contract were posted, and a contract was extended, billing generated a duplicate line item for the last posted period.

Email Parser

Fixed: For parsers that have ProofPoint as part of the SPAM routing, emails were stripped of images before their content was included in tickets.

Reports

Fixed: In Ad-Hoc Reports, in the CRM > Contacts category, the Created By field reported the incorrect value.

Reports Fixed: In Ad-Hoc Reports, in the Service Desk > Ticket category, "Resolution Time" and "Response Time" fields now display the correct date and time format.
Workflows

Fixed: Cloned workflows retained the created date of the original workflow.

Workflows

Fixed: Workflows that updated Issue Type did not set the field as specified in the workflow if Sub-Issue Type was populated when the workflow triggered.

Service Desk

Fixed: For recurring tickets, the system reverted the user's edits to CCs and Secondary Assignees to their previous values.

Service Desk

Fixed: On the Hardware Asset List, the Contact column was empty for assets that did have a Contact.

Service Desk

Fixed: Users could sometimes not add the desired contact to a hardware asset because the contact drop-down did not populate correctly.

Service Desk

Fixed: When notes containing images were added to a ticket from the parent tenant, the image did not display in the child tenant.

Integrations

Fixed: The QuickBooks Desktop Connector sometimes created an erroneous account when importing payments for a child customer.

Azure Integration Fixed: The integration with Azure AD was disconnecting intermittently. Additional retries have been added to improve stability.

 

RMM Integration

Fixed: When tickets were created in the PSA for Continuum RMM, the default contract was not automatically associated, though it should have been.

RMM Integration

Fixed: When tickets were created in the PSA for Continuum RMM, those tickets did not reflect the timezone setting in Continuum.

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