1. Kaseya
  2. Kaseya Global Services
  3. Implementation Service Levels

Kaseya 365 Endpoint: Services Package

k365.png Global Service Logo Color.png

 

Endpoint: Services Package

📖 Self-Guided Enablement Checklist

Product Tasks
Datto RMM

  • Edit Account Details ​

  • Setup Global Defaults ​

  • Create User Accounts ​

  • Assign Permissions ​

  • Adding and Managing Licenses​

  • Integrate with Other Products​

  • Customize Logos and Colors

  • Manage Remote Deployment Credentials ​

  • Add New Organizations ​

  • Create Dynamic Device Searches​

  • Managing a Device ​

  • Download and Run Scripts ​

  • Configure Patching & Monitoring Policies
Datto EDR

  • Account Setup

  • Add Users​

  • KaseyaOne Integration​

  • Policies ​

  • Add Organization ​
  • RMM Integration

  • VSA Integration​

  • Agent Deployment​

  • Alerts Quarantine
Endpoint Backup

  • Navigate the Status Page​

  • Review Email Alert Settings​

  • Register an Agent

  • Configure Agent Settings ​

  • Install an Agent Via RMM
Rocketcyber MDR

  • Navigate the Dashboard ​

  • Configure Provider Settings ​

  • View the Events ​

  • Select Apps Create ​

  • New Organizations

  • Deploy Agents ​

  • Configure Integrations ​

  • Configure Firewalls ​

  • Get Help ​

  • Manage Incidents ​

  • Additional Features

 

📖 Kaseya 365 Endpoint - Interactive Group Learning Agenda

Sessions Product Topics
QuickStart
Session 1

DRMM
  • Admin Setup (Sites, Users, Security Levels etc.)

  • Deployment ​

  • Remote Support Tools
Session 2

DRMM
  • Automation
  • Monitoring
  • Patch MAnagement
Session 3

EDR + AV

  • RMM Integration​

  • Deployment via RMM platform​

  • Best practice policy configuration

  • Alert Basics & Types (suppression rules, allowlisting, quarantining)

  • Uninstall protection

  • Notifications
Session 4

Rocketcyber Backup

  • Configure Providers Contact Information​

  • Remediation Authorization Review​

  • User Account Creation​

  • Review Organization Structure

  • Agent Deployment Scripts​

  • Inherited App Configuration Review​

  • Firewall Analyzer Overview​

  • Reporting
Session 5
 Endpoint Backup
  • Key Module and Features Walk-through
  • Organization Settings
  • Spanning tenant overview

  • Notification Settings​

  • Restoration​

  • Device/Backup Settings
PRO - Includes QuickStart AND Sessions Below
Session 6

RMM + EDR + MDR
  • Navigation Dashboards
  •  Review Alerts
  • Remediation guidance

 

📖 Kaseya 365 Endpoint - Platform Expert Consulting

Service Level
 Expert Sessions
 Focus
QuickStart

1

  • Dedicated K365 Expert​

  • Final implementation review​

  • Verify integration setup​

  • Ensure Security Best Practices​

  • Automation, integration and reporting optimization​

  • Address open questions/issues​

  • Customer Environment assessment​

  • Reporting analysis
PRO

3

 

⛓️‍💥 Available Integrations

Kaseya 365 Endpoint offers seamless integration with various components to enhance your IT management capabilities. Below is a table of available integrations:

 

Component​

Integrates with

Datto RMM

Networking, Autotask, BMS, myITprocess, EDR, Compliance Manager GRC, RocketCyber, IT Glue, BCDR, Network Detective Pro, Workplace, File Protection, 3rd-Party Patching, Datto AV, Endpoint Backup for PCs, Ransomware Detection, SaaS Protection, Endpoint Backup with DR, Backup for Microsoft Azure

Datto EDR

Autotask, BMS, RocketCyber, Datto RMM, Compliance Manager GRC, VSA 10

Endpoint Backup

Compliance Manager GRC, Datto RMM, Datto BCDR, IT Glue​

RocketCyber (MDR)

Autotask, BMS, Compliance Manager GRC, Datto RMM, Datto EDR, Graphus, Dark Web ID, VSA 10, Datto AV, VulScan​

 

📌 Top Integration Automation Features for Kaseya 365

Kaseya 365 Endpoint offers powerful automation features through its integrations. Here are some of the top integration features:

Automation Name Details
Alert-Trigger for Integrated Service Ticketing​ Alert-Trigger for Integrated Service Ticketing​
True-Sync for Integrated Customer Billing​ Syncs deployment of IT servers into PSA invoices from many IT Complete modules​
SmartLook for Passwords in RMM​ Securely inserts passwords from IT Glue into remote machines during remote control sessions for VSA 9, VSA 10, or Datto RMM​
True-Sync for Network Management in RMM​ True-Sync for Network Management in RMM​
True-Sync for RMM Locations in EDR​ Creates and maintains Datto EDR Locations from VSA 10 or Datto RMM​
True-Sync for SaaS Backup in VSA​ Enables SaaS backup and monitoring capabilities in VSA 9 and VSA 10​
True-Sync for Autotask Tickets in Datto RMM​ Ability to create or work Autotask tickets directly from a remote control session in Datto RMM​
Endpoint Shortcut for RMM​ Ability to jump from another portal directly into a remote control session for VSA 9, VSA 10, or Datto RMM​
SmartLook for End-User Ticket Creation​ Shortens ticket resolution time by automatically attaching device and contact details to incoming tickets from VSA 10 and Datto RMM​
Evidence of Compliance​ Automates compliance audit-readiness by gathering Compliance data automatically from IT Complete into Compliance Manager GRC
One-Deploy for Endpoint Security for EDR in RMM​ Seamless deployment and management of Datto EDR from Datto RMM​

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