Expert Led Levels

TABLE OF CONTENT

• Kaseya 365
• Audit & Compliance
• IT Operations
• MSP Enablement
• Networking
• RMM/Endpoint Management
• Security
• Unified Backup

🔗 Implementations: Introduction

💡 Our Implementation Services provide a comprehensive on boarding experience to ensure smooth implementation, module integration and rapid adoption.

📖 Kaseya 365

These services include in-product navigation tasks and videos, group sessions, and one-on-one time with a consultant to guide you through every step of the process, ensuring you get the most out of your Kaseya 365 subscription.​

Core e Learning	QuickStart	PRO
Self Guided Enablement in Product on each Consultant	✓​	✓​
Interactive Group Sessions on each Component	5	6​​
Platform Expert Consulting	1	3
Self-Paced Kaseya 365 Certification	1	2
Kaseya 365 Services Details Service Levels Overview (Scopes) User Services Package Endpoint Service Package

📖 Audit & Compliance Suite

These levels are designed to help you optimize your setup and accelerate adoption of our IT assessment and reporting tools.

📖 IT Operations

These levels are designed to help you optimize overall IT management, encompassing service desks, monitoring, documentation, and task automation.

📖 MSP Enablement

These levels are designed to help you boost your MSP's sales and marketing efforts, enhance profitability, and accelerate growth in the competitive managed services industry.

Core e-Learning	QuickStart	PRO
1:1 Consulting Sessions	1
Self-Guided Portal Overview	✓​
Key Module and Features Walk through	✓​
ITComplete Core Integrations	✓​
Automated Data Collection​	✓​
Policies & Procedures Selection And Generation	✓​
Automated Report Generation​	✓​
Assessment Questionnaires​	✓​
Standards Customization	✓​
Assist in set up of internal assessment	✓​
Scan Deployment Assistance	✓​

📖 Networking

 These levels are designed to help you seamlessly integrate and manage network devices, enhance performance, and simplify network administration.

Core e-Learning	QuickStart	PRO
1:1 Consulting Sessions	1
Self-Guided Portal Overview	✓
Key Module and Features Walkthrough	✓
ITComplete Core Integrations	✓
Review portal	✓
Review configuration	✓

📖 RMM/Endpoint Management

These levels are designed to help you optimize your endpoint management strategy and streamline IT operations across diverse environments.

Core e-Learning	QuickStart	PRO	PLATINUM
1:1 Consulting Sessions	2	3	5
Self-Guided Portal Overview	✓​	✓​	✓​
Key Module and Features Walkthrough	✓​	✓​	✓​
ITComplete Core Integrations	✓​	✓​	✓​
Onboarding Accelerator		✓​	✓​
Reporting		✓​	✓​
Custom Component Example Walkthrough		✓​	✓​
Detailed Patch Management Setup/Consulting			✓​
Network Management & SNMP Monitoring			✓​

Core e-Learning	QuickStart	PRO
1:1 Consulting Sessions	1	2
Self-Guided Portal Overview	✓​	✓
Key Module and Features Walkthrough	✓​	✓​
ITComplete Core Integrations	✓​	✓​

Core e-Learning	QuickStart	PRO
1:1 Consulting Sessions	1	3
Self-Guided Portal Overview	✓​	✓
Key Module and Features Walkthrough	✓​	✓​
ITComplete Core Integrations	✓​	✓​

Core e-Learning	QuickStart	PRO
1:1 Consulting Sessions	4	7
Self-Guided Portal Overview	✓​	✓​
Key Module and Features Walkthrough	✓​	✓​
ITComplete Core Integrations	✓​	✓​

Core e-Learning	QuickStart	PRO
1:1 Consulting Sessions	1	4
Self-Guided Portal Overview	✓​	✓​
Key Module and Features Walkthrough	✓​	✓​
ITComplete Core Integrations		✓​
Custom Workflow examples walkthrough		✓​
Network Management & SNMP		✓​
Mobile Device Management (MDM)		✓​

📖 Security

These levels are designed to help you establish a robust, multi-layered cybersecurity defense tailored to your organization's specific requirements.

📖 Unified Backup

These levels are designed to help you protect critical data across data centers, cloud environments, and SaaS platforms with customizable backup and recovery options.