Agent fails to install on Ubuntu asset - shared libraries: libcrypto.so.6 error

SUMMARY

Error: "error while loading shared libraries: libcrypto.so.6: cannot open shared object file: No such file or directory"

ISSUE

When attempting to install the 10.4.4-3 Linux agent for Ubuntu (unitrends-linux-agent-10.4.4-3.202004291440.amd64.deb), one of the follow error occurs:
 

/usr/bp/bin/bpclientd: error while loading shared libraries: libcrypto.so.6: cannot open shared object file: No such file or directory

 

/usr/bp/bin/bputil: error while loading shared libraries: libcrypto.so.6: cannot open shared object file: No such file or directory


 

RESOLUTION

1) Uninstall the Unitrends agent

  • sudo apt-get remove unitrends-linux-agent

2) Install binutils

$ apt-get install binutils


3) Confirm the packages are installed.

$ apt list | grep libcrypto
$ apt list | grep libssl


4) Now, locate the packages so that a symbolic link can be created.

sudo locate libcrypto.so.1.0.0
make note of this output
sudo ln -s <<that output>> /lib/x86_64-linux-gnu/libcrypto.so.6

The process may need to be repeated for the libssl package.

sudo locate libssl.so.1.0.0
sudo ln -s <<that output>> /lib/x86_64-linux-gnu/libssl.so.6


5) Install the Unitrends agent.
 

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