Unitrends Security Manager is a Unitrends-branded offering of Rapid Fire Tools’ Cyber Hawk.
Unitrends Security Manager provides advanced security capabilities to organizations to use within their IT infrastructure.
Unitrends Security Manager is supported by https://helpdesk.kaseya.com/.
Try Self-Service Resources in the Help menu.
Many questions have already been answered or can be quickly solved through our product documentation, videos, and knowledge base articles.
Tips for better support
These two steps are shown to provide better support experiences:
- Ask your question as specifically as possible.
Define the issue clearly, provide symptoms, let the steps you've tried, add a screenshot or two, let us know how often the issue occurs, and how that impacts your work. - Give us details about your setup.
What product and product version are you using?
What's your OS version, RAM, CPU?
Have there been recent changes to your configuration?
Scope of technical support
RapidFire Tools Technical Support provides technical assistance to active RapidFire Tools customers.
Support includes general assistance with RapidFire Tools products, workarounds, and bug fixes.
RapidFire Tools does not provide a guarantee for resolution times, release dates, or feature requests. If an issue is determined to be caused by a 3rd party hardware device or software application, customers will need to contact the 3rd party for support and resolution.
RapidFire Tools Technical Support primarily uses online and phone support to resolve customer issues as quickly as possible. If a support engineer has determined that it would be beneficial to access your environment directly, we may host a secure remote session with your knowledge and approval.