SUMMARY
Steps to change the pre-backup and post-backup command timeouts for Linux clients.
ISSUE
Description
Long running pre-backup and post-backup commands can cause backups to timeout and fail.
Cause
If a pre-backup or post-backup command exceeds its WaitTime value, the system assumes the command will not finish. Without being certain the pre-backup and post-backup commands have finished, the system will not finalize a backup.
This is to ensure that stalled processes cannot hang the system indefinitely.
Resolution
On the Linux client, adjust the timeout values in /usr/bp/bpinit/master.ini in the [Configuration Options] section. The values for the BeforeCmdWaitTime and AfterCmdWaitTime options are given in seconds.
It is helpful to know how long the desired pre-backup and post-backup commands should take to complete so reasonable values may be provided which will still allow the system to cancel overly long-running processes.
BeforeCmdWaitTime
/usr/bp/bin/bputil -p "Configuration Options" BeforeCmdWaitTime 3600 /usr/bp/bpinit/master.ini
This will allow pre-backup commands to run for 60 minutes before timeout occurs.
AfterCmdWaitTime
​/usr/bp/bin/bputil -p "Configuration Options" AfterCmdWaitTime 3600 /usr/bp/bpinit/master.ini
This will allow post-backup commands to run for 60 minutes before timeout occurs.