Error: Combination of include and exclude list cause no volumes in list for backup

SUMMARY

Resolution of the error "Combination of include and exclude list cause no volumes in list for backup" on a Windows agent backup

ISSUE

The following error is displayed on a Windows server protected using an Unitrends agent:

Combination of include and exclude list cause no volumes in list for backup.

The following may also be presented:

​Change Journal for volume C:/ appears to have wrapped since the last backup.
Refer to the Unitrends Agents manual for instructions on enlarging the Change Journal size.
Windows Instant Recovery is not possible for this backup.

RESOLUTION

The actual issue is the Change Journal, and because of it can not be addressed to determine what data to collect, the include/exclude message is presented.

You will need to address the change journal issue directly using KB 5062, specifically the section on "What can cause "Change Journal for volume C:/ appears to have wrapped since the last backup and will not be used for this backup." Messages?"

For more detailed information on backup failures and performance issues see Unitrends KB 5062 - Backup Failures and Performance Issues

CAUSE

This error is typically a result of an earlier event which caused the Windows change journal to wrap.

NOTES

More details around the initial cause of these errors can be found on the protected Windows server in the default logs.dir and catalogs.dir directories.
 

C:\PCBP\Logs.dir

C:\PCBP\Catalogs.dir