I upgraded to 7.1 and my SharePoint backups are failing

SUMMARY

I upgraded to 7.1 and my SharePoint backups are failing

ISSUE

I upgraded to 7.1 and my SharePoint backups are failing.

Purpose

If you are upgrading to 7.1 and are running SharePoint backups, you must upgrade the agent on the SharePoint server to 7.1 and set up SharePoint credentials.

Description/Resolution

If you are upgrading to 7.1 and are running SharePoint backups, you must upgrade the agent on the SharePoint server to 7.1 and set up SharePoint database credentials.

Trust credentials are needed for the Unitrends system to back up the SharePoint farm database. These credentials must be set at the database instance level as described in “To create a new credential for a SharePoint database” below. To ensure sufficient privilege, it is recommended that the credential user be a member of the administrators group on the local computer for each member of the farm, and a member of the farm administrator’s SharePoint group. In addition, you may also wish to define client-level trust credentials to enable push install of the Unitrends agent. These client-level trust credentials are not used to back up the SharePoint instance. You must define instance-level credentials for backups to run successfully.

First, make sure you have upgraded the agent on the SharePoint server to 7.1. Then follow these instructions to create a new credential for the SharePoint database.

To create a new credential for a SharePoint database

1. Select the SharePoint farm instance in the Navigation pane and click Backup.
2. On the 1-Time Backup or Schedule Backup tab, databases display in the Select Items list. To refresh the list, click the Reload icon in the bottom right.
3. Click the Credential icon to the right of the farm database.
4. In the Set Credentials for the listed Items window, click New Credential and enter the following: 
   • Credential Name – Name associated with the credential. This is optional.
   • Administrative Username – User must be a member of the administrators group on the local computer for each member of the farm, and a member of the farm administrator’s SharePoint group.
   • Password – Password associated with the username you supplied.
   • Confirm Password – Enter the password again to confirm.
   • Domain – Name of the Windows domain associated with this credential. This is optional.
   • Set as Default – Check this box to set the credential as default for the system. This is optional.

5. Click Create and Set Credential.
   The credential is created and applied to the selected database.