ISSUE
When attempting to backup a Hyper-V VM, the following error is presented:
----- Summary Messages -----
Hyper-V CBT filter driver was loaded successfully for VM {XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}.
----- End Summary Messages -----
----- Error Messages -----
An error was encountered while getting version of the VM
An error was encountered while getting version of the VM
----- End Error Messages -----
----- Client Messages -----
STARTING HYPER-V FULL BACKUP VM {XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}
Hyper-V CBT filter driver library interfaces were loaded successfully.
----- End Client Messages -----
RESOLUTION
1) Log into Powershell
2) run Get-VM
3) Should list output of all VMs running on node. If you receive error stating that Get-VM command is not valid then Hyper-V Powershell module is not installed. Customer must install Hyper-V Powershell module for backups to work.