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  1. Kaseya
  2. Unitrends
  3. Protect

Image level backups failing "conflicting File backup job is already in progress"

  • Confirm all active WBPS processes are closed via task manager
  • stop BP_agent service
  • remove any dword backups records from key in the registry
    HKEY_LOCAL_MACHINE\SOFTWARE\UNITRENDS_DATA\RunningBackups
    Example
    RunningBackups.png

  • Once cleared there should be no entriesRunningBackups_cleared.jpg

  • start BP_agent
  • Ensure that all VSS Writers are in a stable state and not "waiting on completion"
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