To restore all of the emails in a nested label using Spanning Backup, you can either restore the emails from that nested label directly, or you can restore your emails from the All Mail label. If you want to restore emails in both a primary label and its nested label in a single restore, then you will need to restore the desired emails from the All Mail label.
To restore emails from a nested label only, please follow the steps below:
- Log into your Spanning account (if logging in as a non-admin user, skip to step 4).
- Go to Users list from left side menu and select the user account that you wish to restore data for. Once you found the user, please use impersonate action:
- Select the Restore tab, and then the Gmail tab.
- Select the desired nested label to display all of the emails with this label.
- Select all of the emails that you would like to restore. Please ensure that you have the desired date range input into the To and From date range filter fields. If you want to display all emails that have ever been backed up with that label, simply remove the dates in these fields.
- Click the Restore button.
- In the Restore Settings dialog:
- Select the user's account where data will be restored.
- (Optional) Modify the label that will be applied to the restored emails.
- (Optional) Deselect the Add original labels box to recover the emails with the restore label only (the emails' original labels will not be restored).
- Click Done to start the restore.
- When the restore completes:
- If the Add original labels box was selected, the restored emails will have all of their original labels associated, as well as a newly created Restored From (date) label (or the custom restore label that you entered).
- If you deselected the Add original labels box, the restored emails will only have the newly created Restored From (date) label (or the custom restore label that you entered).
To restore emails in both a primary and a nested label in a single restore, you will need to locate the desired emails in the 'All Mail' label to restore from. It is important to remember that while the Gmail UI displays labels and nested labels similar to a folder structure, they are actually distinct labels. As a result, selecting all of the emails in a primary label only will only restore the emails in that primary label - not the emails in the nested label as well. To restore emails in both the primary and nested labels in a single restore, please follow the steps below:
- Log into your Spanning account (if logging in as a non-admin user, skip to step 3).
- Click the Search icon.
- In the Viewing As drop-down. select the user's account.
- Select the Restore tab, and then the Gmail tab.
- Select the All Mail label.
- Use the date range To and From filter fields to narrow your search to the desired date range.
- Select all of the emails that you want to restore.
Please note that if you select the check box at the top of the screen to select all of the emails within the desired date range, at first you will only be selecting the first 50 emails displayed on that page. To select all of the emails in the date range, click the Select All (#) button after clicking the box at the top of screen. - Click the Restore button.
- In the Restore Settings dialog:
- Select the user's account where data will be restored.
- (Optional) Modify the label that will be applied to the restored emails.
- (Optional) Deselect the Add original labels box to recover the emails with the restore label only (the emails' original labels will not be restored).
- Click Done to start the restore.
- When the restore completes:
- If the Add original labels box was selected, the restored emails will have all of their original labels associated, as well as a newly created Restored From (date) label (or the custom restore label that you entered).
- If you deselected the Add original labels box, the restored emails will only have the newly created Restored From (date) label (or the custom restore label that you entered).