Unable to run Discovery LAN Watch - Status "Errored"

QUESTION

When running a Discovery LAN Watch, the message “Errored” is shown: When reviewing the Discovery probe’s Agent Procedure Logs further, the Quick Scan procedure fails in Step 17.

ANSWER

Discovery LAN Watch uses a known network scanner that some AV/Security software automatically blocks and prevents execution unless AV/Security exclusions are set.

To resolve this issue, please add exclusions to the “LANWatch” folder located in the Agent install folder (e.g. C:\Program Files\Kaseya\\LANWatch\) and the Agent working directory (e.g. C:\kworking). In some cases, it is also needed to add exclusions to the nmap.exe executable itself (e.g. C:\Program Files\Kaseya\\LANWatch\nmap.exe).

After the exclusions are set, within the AV/Security software, please delete the LANWatch folder (e.g. C:\Program Files\Kaseya\\LANWatch\) and rerun a new LAN Watch scan from the Discovery module. This will recreate the LAN Watch file(s) and allow the nmap.exe process to run.    If the directions above do not resolve the issue, please create a support ticket for further assistance.

 

APPLIES TO

Kaseya Discovery (KDIS)

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