Passly Authenticator - Clean installation

Android - 6.0 or above

1. From the Android home screen, tap Settings >Apps.
2. Find Passly in your list of apps and tap on it.
3. Select Storage & Cache.
4. Select Clear Storage.
5. Once done, go back and select Uninstall.
6. Once all this is done, restart your device.
7. Open the Google Play Store and install Passly from there.

Android - versions before 6.0

1. Go to your phone’s Settings.
2. Select Apps or Applications, then Manage applications.
3. Find Passly in your list of apps, tap it.
4. Tap Clear Data.
5. Switch your device off and wait a couple minutes.
6. Switch your device back on.
7. Open Google Play and install the Passly app.

iPhone 

1. Open Passly. In the app's settings (you can access them by going to Home and then tapping the gear icon in the top right corner), tap Storage then Delete Cache.
2. Head to your device's Settings, then tap General.
3. Tap iPhone Storage.
4. Select Passly from the list of apps.
5. Tap Offload the app and confirm. This will delete the app but its documents data will be kept.
6. Then tap Delete App and confirm. This action should delete any leftover documents and data.
7. Once the app is deleted, press and hold the Side/Top button and either volume button until the power off slider appears.
8. Drag the slider to turn your device completely off.
9. After your device turns off, wait a couple of minutes.
10. Press and hold the Top (or Side) button again until the display turns on.
11. Switch your device back on and install Passly from the App Store.

iPad

The steps for a clean reinstall in an iPad device are similar to those of iPhone devices above.  Keep in mind that in step 4 you'll need to look instead for iPad Storage.