Domain re-name support for Google Workspace

It is possible that an organization having multiple linked domains, might need to switch primary one, or simply rename existing one for any reason. Spanning for Google Workspace can support such event, helping organizations to retain their backed up data. As a result, after the change user will still login to the same instance of Spanning and backup will be continued on the same instance.

Step-by-step instruction

1. Change primary domain in Google.

2. Login to your Spanning tenant with Google Super Admin account and navigate to Settings.

3. Scroll down to "Primary Domain" section and click "Re-sync primary domain" button.

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4. Re-authenticate the action with your Google Super Admin account.

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5. Your primary domain should be updated.

 

In case you have added new admins for your new primary domain please go to Manage Licenses page (1) and refresh user list (2) to allow them login into Spanning:

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Please don't delete old primary domain from your Google environment until re-sync is done on Spanning side.

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