How to add or register a new appliance to the Backup Portal

SUMMARY

Follow these steps to add a new Unitrends Recovery series appliance or Unitrends Backup VM to the Backup Portal.

RESOLUTION

Adding a new Unitrends Appliance to the Backup Portal is a two step process.

First, copy the Backup Portal ID from the Backup Portal.

Second, access the Unitrends Appliance and use the Backup Portal ID to register the appliance to the portal.

Copy the Backup Portal ID

1. Log in to the Backup Portal

   

2. Navigate to Appliances > New +
3. Add a new organization or select an existing organization from the drop down list.
4. Click Next and copy the ID provided. This ID will be used on the Unitrends appliance to register the appliance to the Backup Portal. (This function support Unitrends appliance version v.10.5.6 and newer).

   

If you experience difficulties using the ID appliance addition method, please reach out to our support team for assistance.

Register the Backup Appliance (v.10.5.6 and newer)

1. Log in to the Unitrends Appliance

   

2. Navigate to Configure > Appliances > select Appliance > Edit

   

3. Click on Backup.net Config > Add the Backup Portal ID (Backup.net ID) copied from Uniview Portal earlier.
4. 
5. Navigate back to the Backup Portal and confirm that the new Unitrends Appliance is now available in the Backup Portal.

***If the Unitrends Backup Portal agent installation fails, confirm that the Unitrends appliance is allowed unfiltered outgoing communication through the firewall. SSL traffic filters or deep packet inspection (DPI) traffic filters must be disabled for tcp port 443 to ensure proper communication from the Unitrends appliance to the Backup Portal during the registration process.***