SUMMARY
This article describes how to troubleshoot Installation errors from the Windows Installer logs.
ISSUE
Purpose
Troubleshooting Windows Installer Errors
Applies To
Windows 32 and 64 bit Agents
Symptoms / Description
This article describes how to troubleshoot Installation errors from the Windows Installer logs.
Resolution / Workaround / Execution Process
Windows Installer creates a log in the %temp% directory each time an install package (msi file) is run.
Additional granularity for logging can be configured using the Microsoft Technet article: How to enable Windows Installer logging (http://support.microsoft.com/kb/223300).
To generate a verbose log without editing the registry you can install the Unitrends Agent manually from the command prompt using:
msiexec /i unitrends_agentx64.msi /l*v .\install.log
This will create a verbose installer log called “install.log” in the current directory.
Specific troubleshooting steps can be found in the Microsoft knowledge base.