Paloalto Networks: Traps has detected a malicious activity!

ISSUE

When installing or updating the Unitrends Client Agent, Traps prevents the installing of the agent.


You may find that backups may fail with

Task failed: Host appears to be up, but had a network related error (-255)

RESOLUTION

Perform the work described in KB 5800 titled Backups are running slowly on servers using anti-virus software

We recommend the following Process Exclusions for Unitrends Client Agent:
      C:\PCBP\WBPS.exe
      C:\PCBP\WBPR.exe
      C:\PCBP\bpnetd.exe
      C:\PCBP\agentconfig.exe
      C:\windows\winexesvc.exe
 
We recommend the following Directory Exclusions for Unitrends Client Agent:
      C:\PCBP\
      C:\unicbt\
      C:\Unitrendsvcbt\

We recommend the following Network Exclusions (to allow communications between the Unitrends Client Agent and the Unitrends Appliance):

• All Client Agent Backup Types:  TCP Ports 1743 - 1749 (to and from the Unitrends Appliance)
• Client Agent Image-level: TCP Port 443  (to and from the Unitrends Appliance)