ISSUE
When installing or updating the Unitrends Client Agent, Traps prevents the installing of the agent.
You may find that backups may fail with
Task failed: Host appears to be up, but had a network related error (-255)
RESOLUTION
Perform the work described in KB 5800 titled Backups are running slowly on servers using anti-virus software
We recommend the following Process Exclusions for Unitrends Client Agent:
C:\PCBP\WBPS.exe
C:\PCBP\WBPR.exe
C:\PCBP\bpnetd.exe
C:\PCBP\agentconfig.exe
C:\windows\winexesvc.exe
We recommend the following Directory Exclusions for Unitrends Client Agent:
C:\PCBP\
C:\unicbt\
C:\Unitrendsvcbt\
We recommend the following Network Exclusions (to allow communications between the Unitrends Client Agent and the Unitrends Appliance):
- All Client Agent Backup Types: TCP Ports 1743 - 1749 (to and from the Unitrends Appliance)
- Client Agent Image-level: TCP Port 443 (to and from the Unitrends Appliance)