SUMMARY

Steps to register your license after redeploying a UEB.

ISSUE

When you deploy a replacement Unitrends appliance, a license key is typically required to be activated.  

RESOLUTION

Licensed Editions:

When deploying a replacement licensed edition of a Unitrends appliance, you will require your SRN number.  Deploy the new unit following the deployment guide for your hypervisor, and either deploy as a completely new unit or optionally follow stateless UB recovery steps.  Then simply activate your new deployed unit using the same SRM code prior used and you will be sent a replacement license token to install within 24 hours.  Do not activate the unit as a trail, only use your SRN license key using the information in this KB: How do I use my Activation Code to activate my license?

A customer may deploy as many UBs as are required to protect their total licensed content from a single SRN code and you are not limited only to a single active unit so long as the total of protected content across deployed units does not exceed the resource purchases.  

This SRN number is sent to the individual who initially deployed the unit within your organization by email.  If you do not have a copy of this code, please contact our support team or your account manager who can provide this for you.  This is most quickly done using chat support, but you may contact by phone as well at any time during your support hours (24/7 for our platinum customers).  

When contacting support, please have your company information, and if possible the asset tag of the UB that you are redeploying.  Providing this information will make looking up the proper license codes quicker.

Trial Edition UB:

Once downloaded and deployed, follow this KB to register your trial UB for 30 days of support:  How to register for a Unitrends Backup (UB) trial.  Note each company is entitled to a single trial period initiated on the day of deployment of the trial UB and cannot have both trial editions and paid editions or NFR licensing concurrently.  Do not register systems as a trial that you already have a paid activation code for.  

In some cases, Unitrends support may advise customers to use a Trail UB temporarily while a physical appliance is non-functional.  This overrides the limitation noted above regarding trail and paid systems concurrent use but cannot override the 30 days of use period.