SUMMARY
Windows agent will not install due to permissions
ISSUE
Purpose
Windows agent will not install due to permissions
Applies To
Windows agent
Symptoms / Description
Permission issue when attempting the agent installer
Cause
This could be either Windows User Access Control (UAC) or an actual permissions issue.
Resolution / Workaround / Execution Process
User Access Control:
The agent installer is NOT compatible with User Access Controls (UAC) on Windows 7. If UAC is enabled on the workstation, as per default, UAC must be disabled and the server must be reboot before installing.
To do this, go to the Windows Control Panel, and select User Access Control.
Drag the slider down to the lowest setting (off), and save the changes.
If desired, UAC can be re-enabled (requiring another re-boot) after the installation of the agent - UAC will not interfere with the operation of the agent, only with the installation.
Troubleshooting non-UAC permissions issues:
If you are able to, please extract the attached file on the Windows server. To run the script, run:
cscript IsAdministrator.vbs
You should expect output similar to:
D:\briant_libraries\Documents\development>cscript IsAdministrator.vbs
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
User can access to registry HKEY_LOCAL_MACHINE
User has right to DELETE keys under HKEY_LOCAL_MACHINE
User can open services file : C:\Windows\system32\drivers\etc\services
Returned value: 1
Third-Party Sources
n/a