Ticket creation for ConnectWise Manage 2018.3 or 2018.2 may fail

SUMMARY

Ticket creation for ConnectWise Manage 2018.3 or 2018.2 may fail.

ISSUE

Ticket creation for ConnectWise Manage 2018.3 or 2018.2 may fail with error messages such as:
"Invalid salt version"
or 
"Incorrect authentication credentials"

RESOLUTION

To resolve this issue upgrade your appliance to version 10.2. 

CAUSE

The appliance was attempting to use the obsolete version 1.5 ConnectWise API.