How to Use the General Support Toolbox


Describes the options available in the General Support Toolbox.


The tools in the General Support Toolbox can be used to check the appliance and are recommended for more advanced users. Many of these tools can also be useful when troubleshooting problems with the Unitrends Support team.

Active Ports

A list of all active or listening network ports on the appliance.

DPU Asset Tag

A display of the Asset Tag number assigned to the appliance.

DPU Information

A display of the appliance type and generation, Kernel version, appliance software version and the date the software was installed.

Date and Time

The appliance's display of the current date and time.

Disaster Recovery Log

Details from the latest recovery operation for each appliance recovered from this replication target or vault.

Disk Alerts for /dev/hda

A display of information regarding the IDE hard drive; including the hard drive's overall health assessment (pass/fail), logged errors and self-test results.

Disk Alerts for /dev/sda

A display of information regarding the SATA hard drives; including the brand and model number of the controller. Note: An additional Disk Alert icon may be displayed depending on the number of SATA drives present in the appliance.

Disk Alerts for RAID Drives

A list of alerts present for all drives on the RAID controller.

Disk Free Space

A display of information regarding disk free space; including file system name, size, space used, space remaining, percent of allocated space used, and name of the mount point.

Filesystem Information

A list of general information about each file system on the appliance.

Hardware Detected

A display of information associated with all hardware installed on the appliance.

Host Statistics

History of host's statistics.

Hosts File

A display of the contents contained in the appliance's host file. To update the hosts file, see Hosts settings  in the Recovery-Series and UEB Administrator's Guide.

Kernel Information

A display of the appliance's Kernel revision, build date, and system architecture.

LVM Status

A display of information regarding the status of the LVM subsystem, including the physical volumes, logical volumes, and volume groups.

Maximum Backup

Displays maximum amount of client data supported on this platform (if defined).

Memory Usage

A display of information regarding the status of appliance memory; including the amount of the memory installed and the percent of memory that is used and free.

Modules Loaded

A display of information regarding the status of modules loaded into the Linux Kernel.


A list of all current file system mount points on the system.

On-Demand iSeries Backup

Interface where on-demand iSeries backups are launched using the default profile.

Open Ports

A list of all open ports on the appliance.

Process Listing

A list of processes running on the appliance.

Process Resource Usage

A snapshot of the resources being used by each process and details on the number of tasks running, CPU usage, memory usage and swap space usage.

Processor Information

A display of information regarding details of the appliance's processors.

RAID Alerts

A display of the controller, date, severity level and alarm message for RAID alerts on the appliance.

RAID Software Information

A display of information about the appliance's software RAID arrays.

Samba On/Off Status

Reports whether or not Samba is enabled on the platform.

Samba On/Off

Clicking this button will enable or disable Samba as needed.

Securesync Date

A display of the date and time of the last and next Securesync iteration.

Securesync Report

A local system report of Securesync activities.

Support Tunnel

Support tunnels are one of the preferred methods for Support Engineers to assist with troubleshooting issues on the appliance. Support tunnels provide a secure method of accessing an appliance remotely. Select Support Tunnel to open as support tunnel. In addition to encryption-which helps to protect data-a port is red randomly to discourage unwanted access attempts (known as port knocking). Only one tunnel can be open at a time. If an existing tunnel is open, click Support Tunnel to force the tunnel to close.

The Support Tunnel connection will automatically close if it is inactive for several minutes, or if there is no attachment within a few minutes of being opened.

System Log

A display of the appliance system log.

System Services

A display of the system services and their status.

Upload System Information

Uploads system information to Unitrends for use in support cases.

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