How to Read Logs: Agent Start Up (Service Start)

What Agent Startup Should look like:

4.4.2196.2196|2023-05-30T13:40:44.246-04|INFO|AgentEngine: Starting Cag Service|{  }
Starting CAG Service which has the display name of Datto RMM
 

4.4.2196.2196|2023-05-30T13:40:44.449-04|INFO|AgentEngine: Microsoft Windows NT 10.0.19044|{  }
This is the OS of the device you are on

 

4.4.2196.2196|2023-05-30T13:40:44.469-04|INFO|AgentEngine: Process running as a service|{  }

4.4.2196.2196|2023-05-30T13:40:44.469-04|INFO|AgentEngine: LockDown - False|{  }

4.4.2196.2196|2023-05-30T13:40:44.469-04|INFO|AgentEngine: Application Data Path - C:\ProgramData\CentraStage|{  }

4.4.2196.2196|2023-05-30T13:40:44.480-04|INFO|AgentEngine: Application Executable Path - C:\ProgramData\CentraStage|{  }
Agent Engine refers to
 

4.4.2196.2196|2023-05-30T13:40:44.710-04|INFO|CsConnection: Logging in to CS 01concordcc.centrastage.net:443|{  }

4.4.2196.2196|2023-05-30T13:40:44.714-04|INFO|Deploy: Since we are offline, we are not doing any deployment|{  }

4.4.2196.2196|2023-05-30T13:40:44.771-04|INFO|ProxySettingsManager: Setting internet proxy settings|{  }

4.4.2196.2196|2023-05-30T13:40:44.895-04|INFO|UltraVnc: Adjusted file permissions for C:\Program Files (x86)\CentraStage\UltraVNC\ultravnc.ini|{  }

4.4.2196.2196|2023-05-30T13:40:44.895-04|WARN|UltraVnc: Missing an UltraVnc URL. Download: "" Version: ""|{ "downloadUrl": "", "versionUrl": "" }

4.4.2196.2196|2023-05-30T13:40:44.958-04|INFO|MonitoringAgentHandler: Started AEMAgent|{  }
Starting the monitoring process which is logged in C:\ProgramData\CentraStage\AEMAgent\DataLog

 

4.4.2196.2196|2023-05-30T13:40:45.343-04|INFO|ProxySettingsManager: NetworkControl: Starting PAC web server on http://localhost:50559/network-control.pac ...|{  }

4.4.2196.2196|2023-05-30T13:40:47.691-04|INFO|TlsSupport: CAG highest supported TLS version - 1.2|{  }

4.4.2196.2196|2023-05-30T13:40:47.951-04|INFO|DeviceId: Device UID read from registry "HKEY_LOCAL_MACHINE\SOFTWARE\CentraStage" as: '"92e34e9b-8a8b-56e0-2966-59de39bac250"'. In memory UID: 'NULL'|{ "registryKey": "HKEY_LOCAL_MACHINE\\SOFTWARE\\CentraStage", "result": "92e34e9b-8a8b-56e0-2966-59de39bac250", "currentUID": null }

4.4.2196.2196|2023-05-30T13:40:47.951-04|INFO|DeviceId: Device UID saved to memory as '"92e34e9b-8a8b-56e0-2966-59de39bac250"'|{ "newUID": "92e34e9b-8a8b-56e0-2966-59de39bac250" }

4.4.2196.2196|2023-05-30T13:40:47.973-04|INFO|AgentEngine: Wrote Privacy Mode (False) to AEMAgent Settings.json|{  }

4.4.2196.2196|2023-05-30T13:40:47.973-04|INFO|AgentEngine: Writing enableIncomingSupport (True) to AEMAgent Settings.json|{  }

4.4.2196.2196|2023-05-30T13:40:47.986-04|INFO|AgentEngine: Writing disallowUltraVNC (True) to AEMAgent Settings.json|{  }

4.4.2196.2196|2023-05-30T13:40:47.986-04|INFO|AgentEngine: Writing allowConnectionWhenNobodyIsLoggedIn (True) to AEMAgent Settings.json|{  }

4.4.2196.2196|2023-05-30T13:40:47.999-04|INFO|AgentEngine: Writing onlyRequirePermissionFromTheDeviceWhenConnectingWithRestrictedTools (True) to AEMAgent Settings.json|{  }

4.4.2196.2196|2023-05-30T13:40:47.999-04|INFO|CagService: CAG Service took '00:00:04.3458464' to start|{  }

4.4.2196.2196|2023-05-30T13:40:47.999-04|INFO|CagService: CAG Service Start request handled successfully.|{  }
 

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