Web Remote Can't Connect

There is a renewed Web Remote Initial Connection process + macro:

1. L1 Support receives a call/chat/email from a partner that is experiencing Initial Connections in Web Remote.
2. L1 will run the macro "Support::RMM::Web Remote::Can't Connect" and fill out all requested information in the template. This will serve as the write up to L2. 
3. L1 will also make sure the public messaging (which can be copy/pasted from the macro) is sent to the partner, and link the case to PT 5848566 (also right in the macro). The ticket will stay in the L1's name, but Elevated Support will address the case next
4. Elevated Support (and L2 Review) will take over the case and look over the template to ensure all information is present, and add or clarify anything that is missing.
5. Elevated Support will put the case On Hold. TBD if we will also be placing this info elsewhere (like a Confluence page, Teams channel, etc). 
6. The Elevated Support Tech will be responsible for following up with the partner, should they come back with any questions.