Audit Issues: How do audit's collect Installed Software?

  • RMM searches the below two registry locations (recursively) and collects anything found that has a "DisplayName" and "DisplayVersion"
    • HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
    • HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\
  • Example below:

  • Note – any software found by audit or software management can always be traced to one of these locations. Finding it as above can be very helpful for troubleshooting lots of issues.
  • Note – It's rare, but if a program has the following property, our audit will skip over it. These programs won't be able to be found if this property is present:
     

Have more questions?

Contact us

Was this article helpful?
0 out of 0 found this helpful

Provide feedback for the Documentation team!

Browse this section