- Is the monitor policy configured correctly? Clarify their expectations and that the monitor is configured to alert based on those.
- Did the device actually meet the alert criteria? (sometimes partners just assume the device wasn't in alert state, but it actually was) - Use agent browser to check remotely
- Are there changes to the device name in the system log? It could be that the agent shares a device ID with another device, so perhaps the alert came from a different device with the same device ID
Alerts and Monitors: False Alert Received
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- How to Read Logs: Software Management
- How to Read Logs: Policy Updates
- How to Read Logs: Monitoring
- How to Read Logs: Jobs
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- How To Read Logs: SSL Error The remote certificate is invalid according to the validation procedure
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