Agent Software Issues: Agent Won't Install

Is it not installing, or just not connecting to the platform (connection issues), or showing in the task tray (agent policy configuration).
Does the device meet the device requirements?
Is their .NET up to date?
Are they using the latest installer or an old one?
Watch C:\Program Files (x86)\CentraStage locally on the device when attempting to install? Does it populate and then clear some or all of the contents?
Check event log in Application section – is there an installation error?
If all else fails, you or they can try using the compatibility troubleshooter in Windows.
1. Right-click on the installer and select "Troubleshoot Compatibility"
2. Select "troubleshoot program" and select "this program worked in earlier versions of Windows."
3. Click on one of the options (any) and then click next and "test the program"
4. Watch the Centrastage folder and see if it worked; if not, click "no, try again using different settings" and repeat steps 3 and 4 for every available Windows version until it works.
5. Oftentimes, this will bypass the framework issues they're encountering, and the program will install with no other known side-effects (folder will show all DLLs, etc., and the icon will show if configured)