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Guiding your IT Excellence with Kaseya's Expert Guidance |
TechJam
The Technical Account Management team's long-running webinar series about critical features within the components of IT Complete continues! The content will most often focus on specific features of individual components but sometimes expand to cover more than one as we focus on integrations. You can expect a demo of the features discussed and some Q&A time. See you there!
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March 12th, 2026 (11AM ET & 7PM ET) AUTOTASK Structuring Your Service Desk for Maximum Efficiency
Delivering exceptional service takes more than great tools - it requires a service desk built for clarity, speed, and scale.
In this Tech Jam, we'll break down how the Autotask Service Desk helps MSPs streamline operations, strengthen team accountability, and deliver faster, more consistent support.
What you'll learn
Whether you're refining a mature service desk or building a foundation for scale, you'll walk away with practical strategies to boost efficiency and elevate your service delivery.
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April 2nd, 2026 (11AM ET & 7PM ET) IT GLUE Smart Audit for Passwords Best Practices
Join this Tech Jam to see how Cooper Copilot Smart features in IT Glue simplify documentation management and improve password hygiene across your environment. Learn how to automatically identify risks, clean up outdated documentation, and generate SOPs while you work—saving time for your entire team.
In this session, you’ll see how to:
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April 9th, 2026 (11AM ET & 7PM ET) DATTO BCDR Proactive backup monitoring, intelligent alerting & simplified device management
During this session, we’ll demonstrate how Datto BCDR enables MSPs to proactively monitor backups, manage protected devices, optimize scheduling, and deliver clear, comprehensive reporting. Learn how to reduce backup failures, standardize response processes, and ensure business continuity readiness—without increasing operational overhead.
What you'll learn:
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Meet the Expert - EMEA
The Meet the Expert Series is run by our EMEA Technical Account Management Team and is designed to help all of our customers leverage the full value of their product suite with Kaseya. Join us to learn more about how to configure key workflow integrations, new product innovations, time-saving features and all core components of your solutions with us!
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March 19th, 2026 (11AM CET) AUTOTASK, DATTO RMM, BCDR & IT GLUE Van Disaster tot Facturatie: Een End-to-End Recovery Simulatie met Autotask, Datto RMM, BCDR & IT Glue
Tijdens dit webinar presenteren we een realistische end-to-end simulatie binnen het Kaseya Platform — van ransomwaredetectie in Datto RMM tot het automatisch aanmaken van een correct geconfigureerde ticket in Autotask, inclusief slimme automatiseringen en directe tijdregistratie bij remote overname.
We laten zien hoe Datto BCDR een snelle herstelactie van de klantomgeving mogelijk maakt, terwijl IT Glue automatisch relevante documentatie en procedures direct binnen de ticket beschikbaar stelt. Tot slot tonen we hoe de juiste contractconfiguratie ervoor zorgt dat alle uitgevoerde werkzaamheden correct worden vastgelegd en efficiënt worden voorbereid voor facturatie.
Dit is een praktische sessie voor MSP’s die maximale controle, efficiëntie en winstgevendheid uit hun toolstack willen halen — van disaster tot factuur.
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March 26th, 2026 (11AM GMT) KASEYA 365 Optimising Kaseya 365: Unified user security & alert automation
In this on-demand session, discover how to leverage INKY’s advanced email protection alongside SaaS Alerts, BullPhish ID, Dark Web ID and SaaS Protection to strengthen user security while streamlining alert management within Kaseya 365.
You’ll learn how to:
See how unifying user protection and alert automation can drive stronger outcomes, improve operational efficiency and position your MSP for long-term success.
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Masterclass by Kaseya University
Designed to sharpen your product expertise, boost your efficiency, and give you a firsthand look at our instructor-led certification experience - these educational sessions are your gateway to mastering the tools that power your business.
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March 11th, 2026 (11AM ET) DATTO RMM Unleashing the Power of Datto RMM Filters, Groups, and UDFs
In this practical 60-minute masterclass, you will gain a deep, hands-on understanding of three foundational yet powerful features in Datto RMM: Filters, Groups, and User Defined Fields (UDFs. These tools are essential for efficient device management, intelligent automation, accurate reporting, and scalable operations in any MSP or internal IT environment.
We will explore how each feature functions, how to create, edit, and change values effectively — from renaming and populating UDFs (manually, via the agent, or through PowerShell/components), to modifying filter criteria, and managing group memberships at scale.
Most importantly, we will demonstrate exactly where these features are used throughout the Datto RMM platform: in the Devices view, Monitoring Policies, Jobs & Components, Patch Management, Reports, Custom Dashboards, Scripting (as variables), and Automation workflows.
By the end of this fast-paced, demo-heavy masterclass, you will walk away with clear best practices for combining Filters + UDFs for dynamic intelligence, knowing when to use static Groups instead, and proven strategies to reduce manual work while increasing precision and control in your RMM environment. |
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April 4th, 2026 (10AM ET) DATTO EDR From Rules to Reasoning: Smart Investigate in Datto EDR
This session provides an analysis of Datto EDR’s AI-assisted alert investigation capabilities, with a specific focus on rule-based detections enhanced by the Smart Investigate function. Attendees will explore how Datto EDR generates alerts from behavioral and rule-driven signals, then applies automated responses, enrichment, and contextual analysis to accelerate investigation workflows.
The session will walk through the alert view in detail, including process lineage, event timelines, MITRE ATT&CK mapping, parent/child process relationships, file reputation analysis, and Smart Investigate. Participants will learn how to use AI-driven insights to quickly distinguish false positives from true threats, reduce mean time to resolution (MTTR), and make confident response decisions without tedious triage.
By the end of the session, attendees will have a practical understanding of how Smart Investigate transforms raw alerts into actionable security narratives, enabling faster insights, more consistent investigations, and improved operational efficiency across managed environments.
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