Kaseya Elevate Learning Series

LIVE SERIES

KASEYA SECURITY SUITE

From Alerts to Action: Mastering the Kaseya Security Suite

Weekly Live Sessions for Kaseya Security Suite

Join Kaseya University for a weekly webinar series covering the full Kaseya security stack — SaaS Alerts, Kaseta MDR, and KSIEM. Each session is designed to build your technical confidence and operational readiness, progressing from foundational product overviews through advanced configuration, threat hunting, and SOC collaboration. Whether you're deploying for the first time or optimizing existing environments, these sessions give you hands-on knowledge you can apply. All sessions are recorded and available on-demand through Kaseya University.

	June 25th, 2026 (11AM ET & 7PM ET) KASEYA SECURITY SUITE MDR-2: Kaseya MDR - Migration from RocketCyber to Kaseya MDR Designed as a practical, hands-on session, this webinar walks partners through the end-to-end migration process from RocketCyber to Kaseya MDR. Topics will include pre-migration planning and readiness assessments, data and configuration migration steps, agent deployment considerations, and post-migration validation. The goal is to equip partners with a clear, repeatable migration playbook that minimizes disruption to their managed clients during the transition. Webinar Format & Objectives: Migration Planning: Assess readiness and build a pre-migration checklist for your client environments. Step-by-Step Walkthrough: Follow the end-to-end migration process including data, configuration, and agent deployment. Validation & Cutover: Verify a successful migration with post-migration validation steps and minimize client disruption. Who Should Attend? MSP partners currently on RocketCyber who are preparing to migrate to Kaseya MDR.
	July 2nd, 2026 (11AM ET & 7PM ET) KASEYA SECURITY SUITE MDR-3: Kaseya MDR - Feature Set & Advanced Configuration This session provides an in-depth exploration of Kaseya MDR's full feature set and advanced configuration options. Partners will learn how to customize detection policies, configure alerting and escalation workflows, manage endpoint agent settings, and optimize their MDR deployment for various client environments. The webinar will also cover integration points with other Kaseya platform tools and best practices for maximizing the effectiveness of the MDR service. Webinar Format & Objectives: Feature Deep Dive: Explore the full Kaseya MDR feature set including detection policies and escalation workflows. Advanced Configuration: Customize agent settings and optimize deployments across diverse client environments. Platform Integration: Understand how Kaseya MDR connects with other tools in the Kaseya platform ecosystem. Who Should Attend? MSP partners who have deployed or are deploying Kaseya MDR and want to unlock its full configuration potential.
	July 9th, 2026 (11AM ET & 7PM ET) KSIEM KSIEM-1: KSIEM — Product Overview – Features & Functionality This session introduces KSIEM as the unified security aggregation layer that brings together SaaS Alerts and Kaseya MDR telemetry into a single interface. Partners will explore KSIEM's architecture, understand how it functions as the central hub with SaaS Alerts and Kaseya MDR operating as integrated sources of alert data, and review the full scope of features and functionality available within the platform. The webinar will set the foundation for understanding how KSIEM delivers consolidated security intelligence across the entire Kaseya security stack. Webinar Format & Objectives: Platform Introduction: Understand KSIEM's role as the unified intelligence layer across the Kaseya security suite. Architecture Overview: See how SaaS Alerts and Kaseya MDR feed into KSIEM as integrated modules. Feature Walkthrough: Review the full scope of KSIEM features and functionality available to partners. Who Should Attend? All MSP partners — this session sets the foundation for the KSIEM track and is recommended before attending KSIEM-2 through KSIEM-4.
	July 16th, 2026 (11AM ET & 7PM ET) KSIEM KSIEM-2: KSIEM — Setup & Configuration Dependencies (MDR + SaaS Alerts) This technical session guides partners through the setup and configuration of KSIEM with a focus on the dependencies and integration requirements between Kaseya MDR and SaaS Alerts. Attendees will learn how to properly configure both modules within KSIEM, establish data flow between components, verify integration health, and troubleshoot common configuration issues. The session is designed to ensure partners can stand up a fully functional KSIEM deployment with both underlying products operating in harmony. Webinar Format & Objectives: Integration Setup: Configure SaaS Alerts and Kaseya MDR as modules within KSIEM. Data Flow & Dependencies: Establish and verify the data flow between all three platform components. Troubleshooting: Identify and resolve common configuration issues to ensure a healthy deployment. Architecture Overview: See how SaaS Alerts and Kaseya MDR feed into KSIEM as integrated modules. Feature Walkthrough: Review the full scope of KSIEM features and functionality available to partners. Who Should Attend? MSP partners preparing to deploy KSIEM or those who have deployed and want to validate their integration setup.
	July 23rd, 2026 (11AM ET & 7PM ET) KSIEM KSIEM-3: KSIEM — Rule Creation & SOC Collaboration This session focuses on the operational workflows within KSIEM, specifically how partners can create and manage detection rules and collaborate effectively with the Kaseya Security Operations Center. Partners will learn the rule creation framework, understand how to build custom rules tailored to their client environments, and explore the SOC collaboration model including escalation paths, communication channels, and shared responsibility boundaries. Webinar Format & Objectives: Rule Creation: Learn the KSIEM rule framework and build custom detection rules tailored to your client environments. SOC Collaboration: Understand escalation paths, communication channels, and shared responsibility boundaries with the Kaseya SOC. Operational Readiness: Position your team as active participants in the detection and response lifecycle. Who Should Attend? MSP partners with active KSIEM deployments who are ready to build custom detection logic and engage with the SOC.
	July 30th, 2026 (11AM ET & 7PM ET) KSIEM KSIEM-4: KSIEM — Fine Tuning, Custom Rules & Product Roadmap The final technical session in the series focuses on optimizing KSIEM deployments for long-term success. Partners will learn advanced fine-tuning techniques, explore custom rule creation for specialized detection scenarios, and review strategies for ongoing platform optimization. The session will conclude with a forward-looking product roadmap discussion, giving partners visibility into upcoming features, planned enhancements, and the strategic direction of the KSIEM platform. Webinar Format & Objectives: Advanced Tuning: Optimize detection accuracy and reduce noise with advanced fine-tuning techniques. Custom Rules: Create specialized detection rules for complex or environment-specific scenarios. Product Roadmap: Get a forward look at upcoming features, planned enhancements, and the strategic direction of KSIEM. Who Should Attend? MSP partners running KSIEM who want to optimize their deployments and get visibility into what's coming next.
	August 6th, 2026 (11AM ET & 7PM ET) OPEN Q&A QA-1: Open Q&A — Full Security Suite Review This concluding session is an open-format Q&A designed to address any outstanding questions from the entire webinar series. Partners will have the opportunity to revisit topics from any of the preceding sessions, ask questions about real-world deployment scenarios, and engage directly with the Kaseya University training team. The session will also include a brief recap of key takeaways from each phase of the series and provide guidance on additional training resources and certification pathways available through Kaseya University. Webinar Format & Objectives: Live Q&A: Bring your questions from any session in the series and get answers directly from the KU training team. Key Takeaways: Recap the most important concepts and best practices from across all three product tracks. Next Steps: Learn about additional training resources and certification pathways available through Kaseya University Who Should Attend? All MSP partners who participated in any session of the series — or anyone looking for a comprehensive overview of the Kaseya security suite.

July 14th, 2026 (11AM ET & 7PM ET)

INKY

From SaaS Defense to INKY: Migrating to Next-Generation Email Protection

As email-based threats continue to evolve in sophistication and scale, organizations must modernize their security posture to stay ahead. This webinar provides a comprehensive overview of the migration from the legacy SaaS Defense platform to INKY, a next-generation, AI-assisted email protection solution designed to enhance detection accuracy, user awareness, and operational efficiency.

Attendees will gain a clear understanding of the migration process, including key prerequisites, configuration steps, and best practices to ensure a smooth transition.

This webinar is tailored for IT technicians, administrators, and implementation specialists responsible for deploying and managing email security solutions. By the end of the session, participants will be equipped with the knowledge and confidence needed to successfully transition to INKY and maximize its value within their organization.

	June 16th, 2026 (11AM ET & 12PM AEST) AUTOTASK Getting Started with Ticket Triage in Autotask Join this introductory session to explore Ticket Triage, our newest AI-powered feature designed to streamline ticket management in Autotask. This webinar will guide you through the initial setup process and help you assess your data maturity to ensure optimal performance. By the end of the session, you’ll understand how to evaluate your Autotask environment and confidently enable Ticket Triage to drive efficiency and consistency across your service desk. What You’ll Learn: Feature Overview: How Ticket Triage works and the time-saving benefits it delivers Data Maturity Review: Key data considerations and required fields to ensure a successful setup Guided Setup: Step-by-step walkthrough with best practice recommendations Live Q&A: Get your questions answered by product experts Who Should Attend: Autotask Ultimate partners looking to leverage AI-driven ticket management and improve service desk efficiency Recommended Pre-Requisites: Complete the in-product walkthrough Review the associated Knowledge Base article
	June 18th, 2026 (11AM ET) AUTOTASK Getting Started with Ticket Triage in Autotask Join this introductory session to explore Ticket Triage, our newest AI-powered feature designed to streamline ticket management in Autotask. This webinar will guide you through the initial setup process and help you assess your data maturity to ensure optimal performance. By the end of the session, you’ll understand how to evaluate your Autotask environment and confidently enable Ticket Triage to drive efficiency and consistency across your service desk. What You’ll Learn: Feature Overview: How Ticket Triage works and the time-saving benefits it delivers Data Maturity Review: Key data considerations and required fields to ensure a successful setup Guided Setup: Step-by-step walkthrough with best practice recommendations Live Q&A: Get your questions answered by product experts Who Should Attend: Autotask Ultimate partners looking to leverage AI-driven ticket management and improve service desk efficiency Recommended Pre-Requisites: Complete the in-product walkthrough Review the associated Knowledge Base article
	June 23rd, 2026 (11AM ET & 12PM AEST) AUTOTASK Getting Started with Ticket Triage in Autotask Join this introductory session to explore Ticket Triage, our newest AI-powered feature designed to streamline ticket management in Autotask. This webinar will guide you through the initial setup process and help you assess your data maturity to ensure optimal performance. By the end of the session, you’ll understand how to evaluate your Autotask environment and confidently enable Ticket Triage to drive efficiency and consistency across your service desk. What You’ll Learn: Feature Overview: How Ticket Triage works and the time-saving benefits it delivers Data Maturity Review: Key data considerations and required fields to ensure a successful setup Guided Setup: Step-by-step walkthrough with best practice recommendations Live Q&A: Get your questions answered by product experts Who Should Attend: Autotask Ultimate partners looking to leverage AI-driven ticket management and improve service desk efficiency Recommended Pre-Requisites: Complete the in-product walkthrough Review the associated Knowledge Base article
	June 25th, 2026 (11AM ET) AUTOTASK Getting Started with Ticket Triage in Autotask Join this introductory session to explore Ticket Triage, our newest AI-powered feature designed to streamline ticket management in Autotask. This webinar will guide you through the initial setup process and help you assess your data maturity to ensure optimal performance. By the end of the session, you’ll understand how to evaluate your Autotask environment and confidently enable Ticket Triage to drive efficiency and consistency across your service desk. What You’ll Learn: Feature Overview: How Ticket Triage works and the time-saving benefits it delivers Data Maturity Review: Key data considerations and required fields to ensure a successful setup Guided Setup: Step-by-step walkthrough with best practice recommendations Live Q&A: Get your questions answered by product experts Who Should Attend: Autotask Ultimate partners looking to leverage AI-driven ticket management and improve service desk efficiency Recommended Pre-Requisites: Complete the in-product walkthrough Review the associated Knowledge Base article
	June 30th, 2026 (11AM ET & 12PM AEST) AUTOTASK Getting Started with Ticket Triage in Autotask Join this introductory session to explore Ticket Triage, our newest AI-powered feature designed to streamline ticket management in Autotask. This webinar will guide you through the initial setup process and help you assess your data maturity to ensure optimal performance. By the end of the session, you’ll understand how to evaluate your Autotask environment and confidently enable Ticket Triage to drive efficiency and consistency across your service desk. What You’ll Learn: Feature Overview: How Ticket Triage works and the time-saving benefits it delivers Data Maturity Review: Key data considerations and required fields to ensure a successful setup Guided Setup: Step-by-step walkthrough with best practice recommendations Live Q&A: Get your questions answered by product experts Who Should Attend: Autotask Ultimate partners looking to leverage AI-driven ticket management and improve service desk efficiency Recommended Pre-Requisites: Complete the in-product walkthrough Review the associated Knowledge Base article

June 22nd, 2026 (11AM BST)

AUTOTASK

Autotask Answers Q2 Series

Q&A and Insights Webinar Series

Fortnightly Live Sessions for Autotask Users

We are pleased to introduce our fortnightly Autotask Q&A and Insights webinar, a dedicated session designed to support our user community in maximising the value of Autotask. This interactive, one-to-many format provides an open forum to address your pre-submitted questions, share practical solutions and explore how others are leveraging Autotask within their broader technology stack.

Whether you're troubleshooting specific features or seeking inspiration on how to extend Autotask’s capabilities across other applications, these sessions aim to both inform and empower. Please submit any questions you would like answered live here in advance.

Webinar Format & Objectives:

Live Q&A: Our team will answer user-submitted questions live, offering best practices and actionable insights.
Knowledge Sharing: Gain visibility into how your peers are integrating Autotask with complementary tools and workflows.
Community Learning: Learn through real use cases and challenges, helping foster a stronger, more informed user base.

Who Should Attend?
All Autotask users are welcome – whether you're new to the platform or a seasoned user looking to optimise your processes.

July 1st, 2026 (10AM ET)

DATTO EDR

Rules, Rapid Response, and Real-Time Reaction: Reining In Risk with Datto EDR

This masterclass provides a deep dive into Datto EDR rule-based detection and rapid response, focusing on how behavioral rules are used to recognize risky activity, reduce response lag, and reinforce real-world incident readiness. Datto EDR detection rules act as behavioral logic that generate rule-based alerts, can be selectively enabled or customized, and follow the workflow defined by the operator.

Attendees will review how to respond with precision using Datto EDR response actions such as host isolation, process termination, file quarantine, force system reboot, and evidence recovery, while also understanding where
suppression rules reduce noise without removing the underlying telemetry.

The session will also highlight the shift of rule evaluation from cloud-based processing into the local behavioral analysis engine, allowing some rules to be matched locally for more immediate response while telemetry is still enriched in the cloud for broader analysis and correlation.
Through practical demonstrations and real-time attack-and-response walkthroughs, attendees will gain actionable guidance for refining detections, reducing remediation time, and reining in adversary behavior before it escalates into larger operational risk. This positioning is also consistent with the training materials describing real-time endpoint monitoring, behavioral analysis, and rapid containment workflows.

July 15th, 2026 (10AM ET)

DATTO RMM

Level Up Datto RMM Smart Policies for Monitoring

Stop Guessing. Start Monitoring with Confidence.

If your monitoring policies are triggering too many alerts, missing critical issues, or you’re not entirely sure what your monitors are actually measuring — you’re not alone. Most Datto RMM users set up their core monitors once and never revisit them. The result? Blind spots, alert fatigue, and reactive firefighting instead of proactive IT management.

This fast-paced, hands-on Masterclass cuts through the guesswork and gives you the knowledge and tools to build monitoring policies that actually work — so you can catch problems before they become crises.

What You’ll Learn

Master the Core Monitors: Go beyond the defaults. Understand exactly what CPU, Memory, and Disk Usage monitors measure, avoid the most common configuration mistakes, and learn how to interpret the data you’re seeing to make informed decisions.

Discover Overlooked Monitors: Unlock the monitors most technicians never touch — and learn how deploying them strategically can shift your team from reactive support to proactive, optimized monitoring coverage.

Build Custom Monitors: When the built-in monitors don’t cover your needs, know exactly what your options are. Walk through a practical, step-by-step process for creating your own custom monitors tailored to your specific environment.

Analyze Log Files Faster (Time Permitting): Get a practical introduction to reviewing and interpreting device log files so you can diagnose issues faster and troubleshoot with greater confidence.

Who Should Attend

This Masterclass is designed for IT professionals and MSP technicians who are already working within Datto RMM and want to move beyond foundational knowledge. Whether you’re still building your monitoring strategy or looking to tighten up an existing policy set, you’ll leave with immediately applicable skills and a sharper understanding of your monitoring environment.

July 9th, 2026 (11AM ET)

CONNECTBOOSTER

ConnectBooster Utilization Workshop

Join this interactive workshop to maximize your ConnectBooster investment by driving customer adoption, improving payment automation, and strengthening accounts receivable processes. Through proven milestones and best practices, you'll gain actionable strategies to increase portal engagement, boost Autopay enrollment, and align your sales and onboarding workflows for long-term success.

What You'll Learn:

Utilization best practices and key adoption milestones
Customer communication workflows that drive portal engagement
Techniques to increase Autopay enrollment
How to identify adoption barriers and build an action plan
Real-world discussion and Q&A

Who Should Attend:

ConnectBooster admins, finance/billing leaders, and customer success teams
Anyone looking to improve portal adoption and payment automation

Recommended Pre-Requisites:

ConnectBooster implementation completed or in progress
Administrative access to ConnectBooster recommended

Review your current adoption metrics and Autopay enrollment rates. And come prepared with your specific goals and client adoption challenges to make the most of this workshop!

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August 6th, 2026 (11AM ET)

AUTOTASK, DATTO RMM & IT GLUE

Level Up Labs: Trifecta Service Delivery Workshop Description

Join this hands-on workshop to unlock the full power of your integrated Autotask, Datto RMM, and IT Glue stack. Through a practical, scenario-driven curriculum, you'll build a clear mental model of how these three platforms connect, explore the workflows that reduce mean time to resolution, and leave with a concrete plan for automation and adoption you can begin implementing right away.

What You'll Learn:

How Autotask, Datto RMM, and IT Glue integrate to create a seamless workflow from alert to resolution
The roles and responsibilities of administrators and technicians within the Trifecta configuration journey
Key workflows that streamline triage, remediation, and documentation — with hands-on ticket simulation
How to extend the Trifecta into workflow automation, surfacing RMM data inside both IT Glue and Autotask.

Who Should Attend:

Administrators responsible for configuring and maintaining Autotask, Datto RMM, or IT Glue integrations
Technicians looking to leverage Trifecta workflows for faster, more consistent ticket resolution
Anyone working toward a fully integrated PSA, RMM, and documentation stack

Recommended Pre-requisites:

Foundational familiarity with Autotask, Datto RMM, and/or IT Glue
Administrative access to one or more Trifecta platforms recommended

Come prepared to think about your current ticket workflows and where context-switching or manual steps are slowing your team down — and leave ready to change that!

September 3rd, 2026 (11AM ET)

DATTO BCDR, UNITRENDS, SAAS PROTECTION/SPANNING & ENDPOINT BACKUP

The Recovery Playbook - Virtual Workshop

Join this interactive workshop to strengthen your disaster recovery planning and response capabilities using the Recovery Playbook framework. Through practical scenarios, recovery strategy discussions, and best practices, you'll learn how to evaluate business impact, align recovery decisions with client expectations, and confidently navigate recovery options during real-world incidents.

What You'll Learn:

The fundamentals of RPO (Recovery Point Objective) and RTO (Recovery Time Objective)
How to evaluate recovery scenarios and determine the appropriate recovery approach
Best practices for building and validating recovery plans
How to align recovery decisions with business continuity requirements
Practical application of the Recovery Playbook through real-world disaster scenarios
Common recovery challenges and strategies to reduce downtime

Who Should Attend:

SP technicians and engineers
IT administrators and system administrators
Service delivery and support teams responsible for backup and disaster recovery
Anyone involved in business continuity planning or recovery operations

Recommended Pre-Requisites:

Basic understanding of backup and disaster recovery concepts
Familiarity with client environments and business continuity requirements
Experience supporting servers, workstations, or IT infrastructure is recommended

Come prepared with recovery challenges, client scenarios, or questions for discussion

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