Kaseya Elevate Learning Series

From Alerts to Action: Mastering the Kaseya Security Suite

Weekly Live Sessions for Kaseya Security Suite

Join Kaseya University for a weekly webinar series covering the full Kaseya security stack — SaaS Alerts, Kaseya MDR, and KSIEM. Each session is designed to build your technical confidence and operational readiness, progressing from foundational product overviews through advanced configuration, threat hunting, and SOC collaboration. Whether you're deploying for the first time or optimizing existing environments, these sessions give you hands-on knowledge you can apply. All sessions are recorded and available on-demand through Kaseya University.

August 20, 2026 

11AM ET

KSIEM

KSIEM-3: KSIEM — Rule Creation & SOC Collaboration 

DESCRIPTION: 

This session focuses on the operational workflows within KSIEM, specifically how partners can create and manage detection rules and collaborate effectively with the Kaseya Security Operations Center. Partners will learn the rule creation framework, understand how to build custom rules tailored to their client environments, and explore the SOC collaboration model including escalation paths, communication channels, and shared responsibility boundaries. 

Webinar Format & Objectives:

• Rule Creation: Learn the KSIEM rule framework and build custom detection rules tailored to your client environments. 
• SOC Collaboration: Understand escalation paths, communication channels, and shared responsibility boundaries with the Kaseya SOC. 
• Operational Readiness: Position your team as active participants in the detection and response lifecycle. 

Who Should Attend?

MSP partners with active KSIEM deployments who are ready to build custom detection logic and engage with the SOC.

August 27, 2026

11AM ET

KSIEM

KSIEM-4: KSIEM — Fine Tuning, Custom Rules & Product Roadmap 

DESCRIPTION:

The final technical session in the series focuses on optimizing KSIEM deployments for long-term success. Partners will learn advanced fine-tuning techniques, explore custom rule creation for specialized detection scenarios, and review strategies for ongoing platform optimization. The session will conclude with a forward-looking product roadmap discussion, giving partners visibility into upcoming features, planned enhancements, and the strategic direction of the KSIEM platform. 

Webinar Format & Objectives:

• Advanced Tuning: Optimize detection accuracy and reduce noise with advanced fine-tuning techniques. 
• Custom Rules: Create specialized detection rules for complex or environment-specific scenarios. 
• Product Roadmap: Get a forward look at upcoming features, planned enhancements, and the strategic direction of KSIEM. 

Who Should Attend?

MSP partners running KSIEM who want to optimize their deployments and get visibility into what's coming next.

September 3, 2026

11AM ET

OPEN Q&A

QA-1: Open Q&A — Full Security Suite Review

DESCRIPTION: 

 This concluding session is an open-format Q&A designed to address any outstanding questions from the entire webinar series. Partners will have the opportunity to revisit topics from any of the preceding sessions, ask questions about real-world deployment scenarios, and engage directly with the Kaseya University training team. The session will also include a brief recap of key takeaways from each phase of the series and provide guidance on additional training resources and certification pathways available through Kaseya University. 

Webinar Format & Objectives:

• Live Q&A: Bring your questions from any session in the series and get answers directly from the KU training team. 
• Key Takeaways: Recap the most important concepts and best practices from across all three product tracks. 
• Next Steps: Learn about additional training resources and certification pathways available through Kaseya University 

Who Should Attend?

All MSP partners who participated in any session of the series — or anyone looking for a comprehensive overview of the Kaseya security suite.

August 20th, 2026

11AM ET

INKY

From flagged to fixed – mastering email analysis & threat response 

DESCRIPTION:

Go beyond the inbox and learn how to investigate, analyze, and resolve email threats with confidence. In this technical session, we'll take a deep dive into INKY's Observations page, mail flow architecture, and quarantine management, giving you the tools to quickly diagnose issues and protect your clients from evolving email threats.

What You'll Learn:

• Navigate the Observations page to investigate suspicious email activity

• Understand how INKY processes mail to improve troubleshooting and visibility
• Manage quarantined messages and respond to flagged emails with confidence
• Apply best practices to resolve client issues faster and strengthen email security
• Whether you're supporting multiple customers or fine-tuning your own environment, you'll leave with practical skills to streamline troubleshooting, improve response times, and maximize the value of INKY's email protection.

Webinar Objective(s):

By the end of this webinar, participants will be able to:

1. Investigate suspicious email activity using INKY's Observations page.
2. Explain INKY's mail flow architecture and how email is processed within the platform.
3. Manage quarantined messages and confidently respond to flagged email events.
4. Apply troubleshooting best practices to identify and resolve email security issues more efficiently.
5. Improve visibility into email threats and strengthen overall email security for clients and organizations.

Who Should Attend?

IT Administrators, MSP Technicians and Support Engineers, Security Administrators and Analysts, Help Desk and Technical Support Teams, Email Security Professionals, Kaseya Partners and Customers using INKY, Anyone responsible for monitoring, investigating, or troubleshooting email threats and security incidents

Sep 17, 2026

11AM ET

IT Service Delivery

Autotask Tech Jam: Building a co-managed IT model with shared responsibility

DESCRIPTION:

As co-managed IT becomes the preferred service model for many organizations, clear collaboration between internal IT teams and MSPs is more important than ever. Without defined responsibilities, shared service delivery can quickly lead to communication gaps, missed tasks, and accountability challenges.

In this webinar, you'll learn how to configure Autotask PSA to support a successful co-managed IT environment. We'll walk through best practices for setting up user roles, permissions, workflows, and ticket ownership to create transparency and ensure everyone knows who is responsible for what.

What You'll Learn:

• Configure Autotask to support shared service delivery between MSPs and internal IT teams

• Establish clear ownership with roles, permissions, and workflow automation
• Improve visibility and accountability across tickets, projects, and service requests
• Create a collaborative operating model that reduces friction and improves client satisfaction
• Join us to discover how the right Autotask configuration can help you build a scalable co-managed IT model that strengthens partnerships, improves efficiency, and delivers better outcomes for everyone involved.

Webinar Objective(s):

1. Configure Autotask to support shared service delivery between MSPs and internal IT teams

2. Establish clear ownership with roles, permissions, and workflow automation
3. Improve visibility and accountability across tickets, projects, and service requests
4. Create a collaborative operating model that reduces friction and improves client satisfaction

Who Should Attend?

Internal IT teams and MSPs

September 3, 2026

11AM ET

DATTO BCDR, UNITRENDS, SAAS PROTECTION/SPANNING & ENDPOINT BACKUP 

The Recovery Playbook - Virtual Workshop 

DESCRIPTION:

Join this interactive workshop to strengthen your disaster recovery planning and response capabilities using the Recovery Playbook framework. Through practical scenarios, recovery strategy discussions, and best practices, you'll learn how to evaluate business impact, align recovery decisions with client expectations, and confidently navigate recovery options during real-world incidents. 

What You’ll Learn 

• The fundamentals of RPO (Recovery Point Objective) and RTO (Recovery Time Objective)
• How to evaluate recovery scenarios and determine the appropriate recovery approach
• Best practices for building and validating recovery plans
• How to align recovery decisions with business continuity requirements
• Practical application of the Recovery Playbook through real-world disaster scenarios
• Common recovery challenges and strategies to reduce downtime 

Who Should Attend?

• SP technicians and engineers
• IT administrators and system administrators
• Service delivery and support teams responsible for backup and disaster recovery
• Anyone involved in business continuity planning or recovery operations 

Recommended Pre-Requisites:

• Basic understanding of backup and disaster recovery concepts
• Familiarity with client environments and business continuity requirements
• Experience supporting servers, workstations, or IT infrastructure is recommended 

October 22, 2026

11AM ET

IT Glue, MyGlue, Compliance Manager GRC

Secure-by-Default Operations

DESCRIPTION:

Join this hands-on workshop to learn how to build and operationalize a secure-by-default approach across your MSP. Through a practical, scenario-driven curriculum, you'll explore how documentation, access governance, and compliance processes work together to reduce risk, improve audit readiness, and create repeatable operational controls. Participants will leave with a starter Control Library, documented evidence workflows, and a realistic adoption plan that can be implemented immediately within their organization.

Webinar Objective(s): 

• How to apply the Secure-by-Default lifecycle to identify risks, implement controls, capture evidence, and drive continuous improvement across IT operations
• How IT Glue, MyGlue, and Compliance Manager GRC work together to support documentation governance, access validation, compliance tracking, and operational accountability
• How to document and validate controls using real-world evidence, including workflows, permissions, acknowledgments, reports, and remediation activities
• How to create a reusable Control Library and develop a practical adoption plan that transforms security initiatives into sustainable operational processes

Who Should Attend?

• MSP owners, managers, and operational leaders responsible for improving security maturity and reducing organizational risk

• IT administrators and technical staff responsible for documentation governance, access controls, and compliance initiatives
• Teams looking to establish repeatable, audit-ready processes supported by evidence collection and continuous improvement practices

Recommended Pre-Requisites:

• Foundational familiarity with IT Glue, MyGlue, and/or Compliance Manager GRC

• Basic understanding of documentation management, user access controls, or compliance requirements
• A willingness to evaluate and improve current operational processes through hands-on exercises and guided planning activities