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October 8th, 2026 11AM ET DRMM: What to do in your first 60 days after Onboarding
DESCRIPTION: You've completed onboarding! Now it's time to put Datto RMM to work. This Tech Jam is designed for partners who are ready to move from setup to action. We'll cover the essentials: automating patching policies, managing software deployment across client sites, and building filters and dashboards that give you real-time visibility into your environment. Walk away with a clear, practical roadmap to get the most out of Datto RMM from day one. |
Webinar Objective(s):By the end of this Tech Jam, participants will be able to:
Who Should Attend?Datto RMM administrators, MSP technicians, service delivery teams, and technical managers who have completed onboarding and want to automate patching and software deployment while improving visibility across client environments.
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October 22nd, 2026 11AM ET Tech Jam: Mastering Kaseya 365 Endpoint Deployment
DESCRIPTION: Join us for a hands-on Tech Jam focused on transforming Kaseya 365 Endpoint deployment into a seamless, automated process. Instead of manually deploying and configuring each solution whenever a new endpoint comes online, this session will demonstrate how to use Datto RMM (DRMM) as the deployment engine to automate the rollout of the K365 Endpoint stack. Attendees will learn how to deploy Datto RMM, Datto Endpoint Backup, Datto EDR, and RocketCyber MDR with K365 Pro, while applying configuration best practices that support a scalable and repeatable deployment strategy. |
The goal is simple: new devices come under management, the right K365 products deploy automatically, and technical teams can reduce repetitive work while improving consistency and visibility across endpoint onboarding.
Webinar Objective(s):Key Session Highlights:
Who Should Attend?This session is designed for Datto RMM administrators, MSP engineers, system administrators, and technical teams responsible for deploying or managing K365 Endpoint. It is especially relevant for teams looking to eliminate repetitive deployment tasks, standardize endpoint onboarding, and implement a more scalable automated deployment process.
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November 12th, 2026 11AM ET AI in Practice: Troubleshoot Faster with Datto RMM
DESCRIPTION: Knowing how and when to use Smart Insights makes all the difference. In this practical TechJam, we'll show you how to get the most from Device Insights and Activity Log Insights through real-world troubleshooting scenarios. Learn which AI feature to use for different investigations, discover effective prompts that uncover the right information faster, and see practical techniques for diagnosing device issues, understanding activity history, and accelerating root cause analysis. You'll leave with actionable ideas and prompt examples you can immediately apply in your daily Datto RMM workflows. |
Webinar Objective(s):By the end of this session, attendees will be able to:
Who Should Attend?This TechJam is designed for MSP technicians, service desk analysts, NOC engineers, and IT operations professionals who use Datto RMM to manage and troubleshoot devices. Whether you're new to Smart Insights or looking to get more value from its AI-powered capabilities, you'll gain practical techniques that can immediately improve investigation and troubleshooting efficiency.
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September 30th, 2026 10AM ET Documentation Under Pressure: Preventing Risk, Drift, and Audit Surprises
DESCRIPTION: Documentation is often viewed as a passive operational asset, but in reality it actively influences security, service delivery, incident response, and audit readiness.
In this practical session, we'll explore how documentation can quietly introduce risk through outdated credentials, hidden dependencies, incomplete procedures, and uncontrolled access. Through real-world MSP scenarios, you'll learn how to identify documentation health signals, understand blast radius, govern who can change critical information, and use documentation as evidence during incident response. |
By the end of the session, you'll have a framework for evaluating documentation not just by completeness, but by its ability to support secure, defensible operations under pressure.
Webinar Objective(s): By the end of this webinar, participants will be able to: • Identify Documentation Risk Signals • Evaluate Documentation Through Blast Radius • Assess Documentation Health • Apply Governance Principles • Use Documentation as Evidence • Build More Defensible Operations
Who should attend? This webinar is designed for MSP owners, service delivery leaders, operations managers, documentation owners, and technical professionals responsible for maintaining accurate, secure, and operationally effective documentation. Whether you're managing day-to-day service delivery, preparing for audits, or improving documentation governance, this session will help you identify documentation risk, reduce operational blind spots, and build more defensible processes.
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October 14th, 2026 10AM ET Documentation Under Pressure: Defending Decisions During Incidents and Audits
DESCRIPTION: Finding risk is only half the challenge. The real test comes when an incident occurs and leadership, clients, or auditors ask one simple question:
"Can you prove what happened?"
In this session, we'll explore how access governance, documentation evidence, workflow automation, and incident timelines transform documentation from operational notes into defensible governance controls.
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By the end of the session, you'll have a framework for evaluating documentation not just by completeness, but by its ability to support secure, defensible operations under pressure.
Webinar Objective(s): By the end of this session attendees will be able to:
Who should attend? This webinar is designed for MSP owners, service delivery leaders, operations managers, documentation owners, and technical professionals responsible for maintaining accurate, secure, and operationally effective documentation. Whether you're managing day-to-day service delivery, preparing for audits, or improving documentation governance, this session will help you identify documentation risk, reduce operational blind spots, and build more defensible processes.
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October 22, 2026 11AM ET IT Glue, MyGlue, Compliance Manager GRC Secure-by-Default Operations
DESCRIPTION: Join this hands-on workshop to learn how to build and operationalize a secure-by-default approach across your MSP. Through a practical, scenario-driven curriculum, you'll explore how documentation, access governance, and compliance processes work together to reduce risk, improve audit readiness, and create repeatable operational controls. Participants will leave with a starter Control Library, documented evidence workflows, and a realistic adoption plan that can be implemented immediately within their organization. |
Webinar Objective(s):
Who Should Attend?
Recommended Pre-Requisites:
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