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November 12th, 2026 11AM ET AI in Practice: Troubleshoot Faster with Datto RMM
DESCRIPTION: Knowing how and when to use Smart Insights makes all the difference. In this practical TechJam, we'll show you how to get the most from Device Insights and Activity Log Insights through real-world troubleshooting scenarios. Learn which AI feature to use for different investigations, discover effective prompts that uncover the right information faster, and see practical techniques for diagnosing device issues, understanding activity history, and accelerating root cause analysis. You'll leave with actionable ideas and prompt examples you can immediately apply in your daily Datto RMM workflows.
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Webinar Objective(s):By the end of this session, attendees will be able to:
Who Should Attend?Designed for Datto RMM administrators, technicians, service desk professionals, and technical teams who want to use Smart Insights more effectively for troubleshooting, investigations, and root cause analysis.
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December 3rd, 2026 11AM ET Managing Backup Operations: Essentials for Any Infrastructure
DESCRIPTION: Join us December 3 for an exclusive Tech Jam focused on helping IT teams strengthen their backup strategy with Datto Backup. Get a closer look at the latest tools, portal updates, and administrative best practices designed to streamline daily backup operations, improve recovery readiness, and strengthen cyber resilience.
You’ll get practical guidance on optimizing alerting, managing backups centrally, fine-tuning endpoint policies, and preparing for upcoming platform capabilities that can support faster, more efficient recovery workflows.
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Webinar Objective(s):What you'll learn:
EndpointBackup Version 2 EssentialsVirtual Disk Export: Preview upcoming functionality designed to accelerate recovery workflows once available. Simplified Troubleshooting: See how direct,UI-based error log review can help administrators investigate issues more efficiently once available. Selective Backup: Learn how to enable Selective Backup during policy creation to improve storage efficiency. Multi-Policy Deployment: Discover how deploying multiple backup policies to a single site can provide more granular control and operational flexibility.
Who Should Attend?This Tech Jam is designed for system administrators, backup operators, IT professionals, and technical stakeholders who use Datto Backup and want to improve operational efficiency, strengthen backup governance, and stay current on new platform capabilities.
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November 25th, 2026 10AM ET Automated Endpoint Compliance Remediation: From Compliance Drift to Verified Fix
DESCRIPTION: Join us for an in depth look at Automated Endpoint Compliance Remediation, powered by Datto RMM compliance edition. Learn how to transform compliance findings into actionable remediation workflows through Compliance Manager GRC and Datto RMM. Discover how organizations can reduce manual effort, accelerate response times, and create a more complete compliance story through continuous monitoring, remediation, validation, and evidence collection. This session includes practical demonstrations, deployment considerations, and best practices for MSPs and compliance-focused organizations. |
By the end of the session, you'll have a framework for evaluating documentation not just by completeness, but by its ability to support secure, defensible operations under pressure.
Webinar Objective(s): By the end of this webinar series, attendees will be able to:
Who should attend? This session is for MSP leaders, IT professionals, security practitioners, and IT operations teams responsible for compliance, endpoint security, or audit readiness. If you manage risk, maintain compliance, manage endpoint security, support audit readiness, or deliver security services to clients, this session will show you how to close compliance gaps faster and prove it with evidence.
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December 9th, 2026 10AM ET From Drift to Decision: Continuous Compliance Monitoring and Risk Management in Compliance Manager GRC
DESCRIPTION: Point-in-time assessments tell you where you stood on the day you ran them. Configurations drift, new risks appear, and auditors and clients increasingly expect proof that controls are working right now.
In this session, we'll show how two capabilities inside Compliance Manager GRC work together to close that gap. Compliance Monitor continuously verifies endpoint configurations against CIS Benchmarks and regulatory frameworks, so you see deviations as they happen rather than at the next assessment. Risk Manager brings IT security, data security, and compliance risks into a single, prioritized view, with a risk dashboard and Plans of Action and Milestones (POAM) that turn findings into accountable work. |
By the end of the session, you'll have a framework for evaluating documentation not just by completeness, but by its ability to support secure, defensible operations under pressure.
Webinar Objective(s): By the end of this webinar series, attendees will be able to:
Who should attend? This session is designed for compliance analysts and risk managers who are responsible for verifying controls, maintaining risk registers, and tracking remediation to closure. Service delivery leaders and account managers will also find value in seeing how continuous monitoring and risk reporting support stronger client conversations and renewals.
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December 16th, 2026 10AM ET Let Autotask Do the Work: Building Workflow Rules That Scale
DESCRIPTION: Designed for intermediate-level Autotask administrators, this Masterclass examines one of the platform's most powerful automation capabilities — Workflow Rules. Attendees will explore how Workflow Rules work in concert with Ticket Categories, User-Defined Fields (UDFs), Queues, Notification Templates, and Checklists to eliminate manual effort and drive operational consistency. Through real-world scenarios and live demonstrations, participants will learn how to plan and configure rules that automate notifications, route tickets, update fields, enforce escalation paths, and support SLA compliance. |
Webinar Objective(s): By the end of this webinar series, attendees will be able to:
Who should attend? Intermediate-level Autotask administrators who configure and govern the service desk — including Ticket Categories, UDFs, Notification Templates, and Checklists — and are also responsible for automating ticket routing, communications, and escalation.
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December 2nd, 2026 10AM ET Beyond the Phishing Test: Building a Stronger Security Awareness Program with BullPhish ID
DESCRIPTION: Phishing attacks continue to exploit one of the most unpredictable elements of cybersecurity: human behavior. While technical security solutions play a critical role in protecting organizations, employees remain an essential part of the defense strategy.
Join us for this live BullPhish ID Masterclass, where we'll explore how organizations can turn phishing simulations into meaningful security-awareness improvements. We'll walk through the complete security-awareness lifecycle, from preparing users and launching phishing simulations to interpreting results, delivering targeted training, addressing risky behaviors, and measuring program effectiveness. |
Through practical examples, an interactive phishing challenge, and a live demonstration of BullPhish ID, you'll gain a better understanding of how to identify potential human risk, make informed campaign decisions, and use actionable reporting to strengthen your organization's security posture.
Webinar Objective(s): Participants will learn:
Who should attend? This session is ideal for IT professionals, MSP teams, security administrators, and anyone responsible for managing or improving employee security awareness. Whether you’re already using BullPhish ID or looking to strengthen your organization’s phishing simulation and training strategy, you’ll gain practical guidance for turning campaign results into targeted training, remediation, and measurable security-awareness improvements.
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December 10th, 2026 11AM ET Navigating Endpoint Excellence: Datto RMM as Your Operational Compass
DESCRIPTION: In today’s MSP environments, operational complexity doesn’t come from a lack of tools—it comes from misalignment. Overlapping policies, noisy alerts, disconnected integrations, and fragmented security signals all erode trust in automation and slow teams down. This hands‑on workshop reframes Datto RMM as the North Star for endpoint operations: the central point that guides monitoring, security, and integrations toward clear, measurable outcomes.
Rather than focusing on configuration or setup steps, this session emphasizes the why behind integrations, the importance of intentional policy architecture, and how security becomes an operational outcome—not a standalone effort. Attendees will explore how endpoint context drives monitoring and alerting decisions, how clean policy design prevents duplication and drift, and how integrations should accelerate the path from signal to action instead of amplifying noise. The workshop also introduces framework‑based thinking to help teams move beyond reactive management and toward scalable, secure operations. |
Webinar Objective(s): Attendees will learn how to:
Who Should Attend?This training is designed for MSP technicians, system administrators, service desk professionals, and IT operations staff who use Datto RMM to monitor and manage endpoints. It is particularly valuable for those looking to strengthen their day-to-day operational practices, improve visibility across managed environments, and make more effective administrative decisions within Datto RMM.
Pre-Requisites:Attendees should have:
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Ask the Experts: Identity & User Protection Q4 Series
DESCRIPTION: Monthly identity protection Q&A and insights webinar, designed to help you strengthen identity security, protect users and critical business data, and maximise the value of your identity protection solutions through expert guidance, best practices and practical advice.
Please provide any questions you might like addressed during the live session in advance. |
Webinar Outcomes:
Who Should Attend?All users of Kaseya 365 User, INKY, BullPhish ID, Dark Web ID, SaaS Alerts, Datto SaaS Protection and Spanning are welcome—whether you're just getting started or looking to deepen your expertise, adopt best practices and maximise the value of your solutions.
Recommended Pre-Requisites:
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Autotask Answers
DESCRIPTION: Recurring dedicated sessions designed to support our user community in maximising the value of Autotask.
Please submit any questions you would like answered live here in advance. |
Webinar Outcomes:
Who Should Attend?All Autotask users are welcome – whether you're new to the platform or a seasoned user looking to optimise your processes.
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Ask the Experts: Endpoint Operations Q4 Series
DESCRIPTION: Monthly endpoint operations Q&A and Insights webinar, designed to help you maximise the value of your endpoint management and security solutions through expert guidance, best practices and practical tips.
Please submit any questions you may have before the session and we'll address them live! |
Webinar Outcomes:
Who Should Attend?All Autotask users are welcome – whether you're new to the platform or a seasoned user looking to optimize your processes.
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