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Kaseya Technical Account Managers Elevating Your IT Complete Success |
TechJam
The Technical Account Management team's long-running webinar series about critical features within the components of IT Complete continues! The content will most often focus on specific features of individual components but sometimes expand to cover more than one as we focus on integrations. You can expect a demo of the features discussed and some Q&A time. See you there!
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FEBRUARY 26. 2025 Autotask How to appropriately leverage contracts within Autotask Join us for a live web meeting to explore how to maximize the value of your contracts within Autotask. We will briefly overview the different contract types, share best practices for leveraging exclusions and exclusion contracts, and discuss how to structure services within a recurring contract. Additionally, we will demonstrate how partners can effectively use ICB and set it up for optimal results. Finally, we will highlight how these strategies can help prevent revenue leakage and ensure you capture all potential income. |
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MARCH 13. 2025 Compliance Manager Topic: TBD |
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MARCH 27. 2025 Endpoint Backup Topic: TBD |
TAM Talks
TAM Talks are formalized Q&A sessions focused on the announced product with a Kaseya subject matter expert from our Technical Account Management organization. You can submit your questions through the webinar prompt and have them answered live by the presenter or a written response from one of the panelists.
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FEBRUARY 19. 2025 TAM Talk on IT Glue Join this session of TAM Talks, an interactive Q&A webinar where you can connect with IT Glue experts, ask your most pressing questions, and gain valuable insights to optimize your experience with the software. Don't miss this opportunity to enhance your knowledge and get real-time solutions! |
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FEBRUARY 26. 2025 TAM Talk on Datto Endpoint Backup v2 Join this session of TAM Talks, an interactive Q&A webinar where you can connect with Datto Endpoint experts, ask your most pressing questions, and gain valuable insights to optimize your experience with the software. Don't miss this opportunity to enhance your knowledge and get real-time solutions! |
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MARCH 05. 2025 TAM Talk on Autotask Join this session of TAM Talks, an interactive Q&A webinar where you can connect with Autotask experts, ask your most pressing questions, and gain valuable insights to optimize your experience with the software. Don't miss this opportunity to enhance your knowledge and get real-time solutions! |
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MARCH 12. 2025 TAM Talk on Unitrends Join this session of TAM Talks, an interactive Q&A webinar where you can connect with Unitrends experts, ask your most pressing questions, and gain valuable insights to optimize your experience with the software. Don't miss this opportunity to enhance your knowledge and get real-time solutions! |
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MARCH 19. 2025 TAM Talk on IT Glue Join this session of TAM Talks, an interactive Q&A webinar where you can connect with IT Glue experts, ask your most pressing questions, and gain valuable insights to optimize your experience with the software. Don't miss this opportunity to enhance your knowledge and get real-time solutions! |
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MARCH 26. 2025 TAM Talk on SaaS Alerts Join this session of TAM Talks, an interactive Q&A webinar where you can connect with SaaS Alerts experts, ask your most pressing questions, and gain valuable insights to optimize your experience with the software. Don't miss this opportunity to enhance your knowledge and get real-time solutions! |
Master The Tech
This is a new series from the Technical Account Management team. In it, we will discuss broader aspects of IT Complete and how to leverage it for greater return on investment and a more resilient operational strategy. We look forward to aiding our partners in their continued success!
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FEBRUARY 20, 2025 Kaseya 365 User (Key workflow integrations + best practices) Master the Tech: Strengthen MSP Security Join us for an in-depth exploration of Kaseya 365 User and its integration with Datto RMM, SaaS Alerts, and IT Glue, designed to empower Managed Service Providers (MSPs) to enhance security and streamline operations. This session will cover essential tools and strategies to counter cyber threats like social engineering and token hijacking, along with IT Glue’s capabilities in monitoring access to sensitive data. Learn how to cross-reference device data with SaaS application activity, track unusual login behavior, and monitor excessive password access attempts to further strengthen your security posture.
Walk away with practical insights on leveraging these tools to ensure security, maintain compliance, and protect sensitive information across your client base. |
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MARCH 06. 2025 Kaseya 365 Endpoint Topic: TBD |
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MARCH 30. 2025 Kaseya 365 User (Key workflow integrations + best practices) Topic: TBD |