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Guiding your IT Excellence with Kaseya's Expert Guidance |
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April 2nd, 2026 (11AM ET & 7PM ET) IT GLUE Smart Audit for Passwords Best Practices
Join this Tech Jam to see how Cooper Copilot Smart features in IT Glue simplify documentation management and improve password hygiene across your environment. Learn how to automatically identify risks, clean up outdated documentation, and generate SOPs while you work—saving time for your entire team.
In this session, you’ll see how to:
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April 9th, 2026 (11AM ET & 7PM ET) DATTO BCDR Proactive backup monitoring, intelligent alerting & simplified device management
During this session, we’ll demonstrate how Datto BCDR enables MSPs to proactively monitor backups, manage protected devices, optimize scheduling, and deliver clear, comprehensive reporting. Learn how to reduce backup failures, standardize response processes, and ensure business continuity readiness—without increasing operational overhead.
What you'll learn:
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April 16th, 2026 (11AM ET & 7PM ET) MYITPROCESS, IT GLUE, & AUTOTASK MyITprocess, IT Glue & Autotask for QBRs and Lifecycle Management
Join us for a deep dive into the latest enhancements in myITprocess, designed to make Lifecycle Management and QBR delivery more powerful, and more automated, than ever.
We’ll walk through the new QBR Report Builder and show how it enables clearer, more actionable lifecycle reporting for your clients. Then, see how integration with IT Glue allows you to trigger automated notifications through IT Glue Workflows - creating tickets in Autotask for upcoming warranty expirations.
If you're looking to eliminate manual tracking, strengthen client reporting, and turn asset lifecycle data into proactive service opportunities, this session is for you.
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April 1st, 2026 (10AM ET) DATTO EDR From Rules to Reasoning: Smart Investigate in Datto EDR
This session provides an analysis of Datto EDR’s AI-assisted alert investigation capabilities, with a specific focus on rule-based detections enhanced by the Smart Investigate function. Attendees will explore how Datto EDR generates alerts from behavioral and rule-driven signals, then applies automated responses, enrichment, and contextual analysis to accelerate investigation workflows.
The session will walk through the alert view in detail, including process lineage, event timelines, MITRE ATT&CK mapping, parent/child process relationships, file reputation analysis, and Smart Investigate. Participants will learn how to use AI-driven insights to quickly distinguish false positives from true threats, reduce mean time to resolution (MTTR), and make confident response decisions without tedious triage.
By the end of the session, attendees will have a practical understanding of how Smart Investigate transforms raw alerts into actionable security narratives, enabling faster insights, more consistent investigations, and improved operational efficiency across managed environments.
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April 15th, 2026 (10AM ET) CONNECTBOOSTER Configuring AutoPay with Confidence in ConnectBooster
In this masterclass, you’ll learn how to confidently configure ConnectBooster AutoPay at an advanced level—starting with the global AutoPay settings that determine what options are available in your portal and to your clients, and then moving into organization‑level AutoPay configurations that drive real payment outcomes.
Who should attend:
Learning Outcomes:
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