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October 22nd, 2026 11AM ET Tech Jam: Mastering Kaseya 365 Endpoint Deployment
DESCRIPTION: Join us for a hands-on Tech Jam focused on transforming Kaseya 365 Endpoint deployment into a seamless, automated process. Instead of manually deploying and configuring each solution whenever a new endpoint comes online, this session will demonstrate how to use Datto RMM (DRMM) as the deployment engine to automate the rollout of the K365 Endpoint stack. Attendees will learn how to deploy Datto RMM, Datto Endpoint Backup, Datto EDR, and RocketCyber MDR with K365 Pro, while applying configuration best practices that support a scalable and repeatable deployment strategy. |
The goal is simple: new devices come under management, the right K365 products deploy automatically, and technical teams can reduce repetitive work while improving consistency and visibility across endpoint onboarding.
Webinar Objective(s):Key Session Highlights:
Who Should Attend?This session is designed for Datto RMM administrators, MSP engineers, system administrators, and technical teams responsible for deploying or managing K365 Endpoint. It is especially relevant for teams looking to eliminate repetitive deployment tasks, standardize endpoint onboarding, and implement a more scalable automated deployment process.
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November 5th, 2026 11AM ET Autotask Tech Jam: See your revenue clearly with MRR, NRR, ARR & ORR widgets
DESCRIPTION: Are you getting the full picture of your recurring revenue? In this webinar, we'll show you how to leverage Autotask's widget-based dashboards to track the metrics that matter most — Monthly Recurring Revenue (MRR), Non Recurring Revenue (NRR), Annual Recurring Revenue (ARR), and Other Recurring Revenue (ORR) — all in one place. Whether you're a business owner, operations lead, or account manager, you'll walk away knowing how to configure and customize Autotask widgets to surface real-time revenue data, spot trends, and make faster, more confident business decisions.
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What You Will Learn: How to set up and configure revenue-tracking widgets in Autotask The difference between MRR, NRR, ARR, and ORR — and why each one matters How to build a dashboard that gives leadership instant visibility into recurring revenue health Tips for interpreting your data and taking action
Webinar Objective(s):By the end of this webinar, attendees will be able to:
Who Should Attend?Business Owners & Executives who want better visibility into recurring revenue health. Operations Leaders & Managers responsible for tracking business and financial performance. Account Managers who need to understand customer revenue trends and recurring revenue metrics. Autotask Users responsible for creating dashboards, reporting, or monitoring revenue-related KPIs.
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October 14th, 2026 10AM ET Documentation Under Pressure: Defending Decisions During Incidents and Audits
DESCRIPTION: Finding risk is only half the challenge. The real test comes when an incident occurs and leadership, clients, or auditors ask one simple question:
"Can you prove what happened?"
In this session, we'll explore how access governance, documentation evidence, workflow automation, and incident timelines transform documentation from operational notes into defensible governance controls.
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By the end of the session, you'll have a framework for evaluating documentation not just by completeness, but by its ability to support secure, defensible operations under pressure.
Webinar Objective(s): By the end of this session attendees will be able to:
Who should attend? This webinar is designed for MSP owners, service delivery leaders, operations managers, documentation owners, and technical professionals responsible for maintaining accurate, secure, and operationally effective documentation. Whether you're managing day-to-day service delivery, preparing for audits, or improving documentation governance, this session will help you identify documentation risk, reduce operational blind spots, and build more defensible processes.
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October 28th, 2026 10AM ET Root Cause Analysis Using Logs, Agent Diagnostics, and Kaseya Insights
DESCRIPTION: Successful troubleshooting begins with evidence. In this masterclass, participants will learn how to leverage Datto RMM's key diagnostic logs along with Kaseya Insights to accelerate root-cause analysis and reduce resolution times. Using real-world scenarios, attendees will explore how Log.txt, AEMAgent.log, Auditsnapshot.xml, ASM.log, and the Activity Log provide visibility into agent communications, monitoring behavior, software deployments, device inventory, and platform activity. Participants will also learn how Kaseya Insights can help identify likely causes and guide technicians toward the most relevant diagnostic data. By the end of the session, attendees will be able to follow a repeatable troubleshooting methodology that turns raw data into actionable solutions.
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By the end of the session, you'll have a framework for evaluating documentation not just by completeness, but by its ability to support secure, defensible operations under pressure.
Webinar Objective(s): By the end of this session attendees will be able to:
Who should attend? This masterclass is designed for MSP technicians, help desk engineers, and NOC analysts who handle day-to-day troubleshooting within Datto RMM. It is also valuable for IT managers, service delivery leads, and RMM administrators looking to standardize diagnostic workflows and reduce escalations. A basic familiarity with Datto RMM is recommended to get the most out of this session.
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November 4th, 2026 10AM ET SaaS Alerts, Mastering the basics
DESCRIPTION: If you're new to SaaS Alerts or looking for a better understanding of how to manage and tune the platform, this masterclass is the perfect place to start. We'll cover the foundational features every administrator should know, including Power Filters, Organization management, and the differences between Analysis and Events. You'll learn where to focus your investigations, how to navigate account-level data, and why Analysis has become the primary workspace for identifying trends, reviewing activity, and making informed security decisions.
We'll also dive into one of the most valuable skills for SaaS Alerts administrators: suppression rule creation. Through real-world examples, we'll discuss common Microsoft suppressions, enhanced suppression techniques, the difference between "50/50" and "99%" rules, and best practices for reducing unnecessary alert noise without sacrificing visibility. To bring everything together, we'll walk through a live rule-building demonstration and conclude with community resources, including Office Hours and the weekly Saa$y meetings, so you can continue learning and refining your SaaS Alerts environment long after the session ends.
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By the end of the session, you'll have a framework for evaluating documentation not just by completeness, but by its ability to support secure, defensible operations under pressure.
Webinar Objective(s): By the end of this session attendees will be able to:
Who should attend? This masterclass is designed for new and existing SaaS Alerts administrators, MSP technicians and engineers, and security or SOC professionals who want a stronger operational understanding of the platform. It is especially valuable for users who are new to suppression tuning, have not received formal onboarding or a Technical Account Review (TAR), or want to move beyond simply responding to alerts toward confidently managing and tuning their SaaS Alerts environment.
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October 22, 2026 11AM ET IT Glue, MyGlue, Compliance Manager GRC Secure-by-Default Operations
DESCRIPTION: Join this hands-on workshop to learn how to build and operationalize a secure-by-default approach across your MSP. Through a practical, scenario-driven curriculum, you'll explore how documentation, access governance, and compliance processes work together to reduce risk, improve audit readiness, and create repeatable operational controls. Participants will leave with a starter Control Library, documented evidence workflows, and a realistic adoption plan that can be implemented immediately within their organization. |
Webinar Objective(s):
Who Should Attend?
Recommended Pre-Requisites:
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Ask the Experts: Identity & User Protection Q4 Series
DESCRIPTION: Monthly identity protection Q&A and insights webinar, designed to help you strengthen identity security, protect users and critical business data, and maximise the value of your identity protection solutions through expert guidance, best practices and practical advice.
Please provide any questions you might like addressed during the live session in advance. |
Webinar Outcomes:
Who Should Attend?All users of Kaseya 365 User, INKY, BullPhish ID, Dark Web ID, SaaS Alerts, Datto SaaS Protection and Spanning are welcome—whether you're just getting started or looking to deepen your expertise, adopt best practices and maximise the value of your solutions.
Recommended Pre-Requisites:
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Autotask Answers
DESCRIPTION: Recurring dedicated sessions designed to support our user community in maximising the value of Autotask.
Please submit any questions you would like answered live here in advance. |
Webinar Outcomes:
Who Should Attend?All Autotask users are welcome – whether you're new to the platform or a seasoned user looking to optimise your processes.
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Ask the Experts: Endpoint Operations Q4 Series
DESCRIPTION: Monthly endpoint operations Q&A and Insights webinar, designed to help you maximise the value of your endpoint management and security solutions through expert guidance, best practices and practical tips.
Please submit any questions you may have before the session and we'll address them live! |
Webinar Outcomes:
Who Should Attend?All Autotask users are welcome – whether you're new to the platform or a seasoned user looking to optimize your processes.
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