​By default, shared documents are excluded from the backup. However, enabling the backup of shared items is easy!  To back up shared documents for all users in your domain, follow these steps:
​​1. Log into your Spanning account as the admin user for your domain.
2. Select Settings.
3. Under the Drive sub-heading, check the Back up shared Drive files for new users by default box.
4. To apply this setting to all users in your domain that currently have a seat assigned, click Apply to Existing Users.
​5. Click Overwrite.


If you want to update the setting for backing up shared items for individual users in your domain one at a time, follow these steps:
​1. Log into your Spanning account as the admin user for your domain.
2. Click the ‘viewing as’ button in the upper-right corner of the screen, and select the desired user’s account.
3. Select the Settings tab.
4. Under the ‘Drive’ sub-heading, un-check the box that says “Don’t back up documents that are shared with me”.  You will then see a message that documents that are shared with that user will also be backed up.

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