By default, shared documents are excluded from the backup. However, enabling the backup of shared items is easy! To back up shared documents for all users in your domain, follow these steps:
- Log into your Spanning account as the admin user for your domain.
- Select Settings.
- Under the Drive sub-heading, check the Back up shared Drive files for new users by default box.
- To apply this setting to all users in your domain that currently have a seat assigned, click Apply to Existing Users.
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Click Overwrite.
If you want to update the setting for backing up shared items for individual users in your domain one at a time, follow these steps:
- Log into your Spanning account as the admin user for your domain.
- Click Users.
- Locate the user. Click the user's icon and select Impersonate.
- Select Settings.
- Under the‘Drive sub-heading, un-check the box that says Don’t back up documents that are shared with me. You will then see a message that documents that are shared with that user will also be backed up.