Review 360 Service

enablement services.png

Introducing Review 360, our premier expert service to streamline your product with industry best practices and recommendations for maximum efficiency.

What is Review 360?

Review 360 is a program designed to optimize your product usage, integrate across the Kaseya IT Complete platform, and aligning it with industry best practices Our expert team will work closely with you to gain a deep understanding of your unique configuration, business needs, technical environment, and goals. We'll conduct a comprehensive audit and analysis, provide the recommendations, and implement the key actions

 

Benefits of Review 360

  • Expert led review of your business processes and product configurations
  • Detailed recommendation plan on optimization actions to enhance operational productivity ​
  • One session to complete the key actions from the recommendations and provide guidance to complete the rest of the actions​
  • Updates on key releases, industry trends, and best practices to stay ahead of the game​
  • One free Certified Admin Training Camp Course on the respective product​

 

The Review 360 Process

 

Picture1.png

 

Review360 - Areas of Focus by Product

 

Datto RMM

VSA

  • Administrative settings, site organization, use of common or new features
  • Automation
  • Monitoring and alerts
  • Patch Management
  • Software Management
  • Integrations (where applicable(
  • IT Complete Core Review 360
Autotask
  • Global Organization Configuration
  • Opportunity & Quote Management
  • Contract Management & Billing
  • Incident, Problem & Change Management
  • Project Management & Service Delivery
  • Dashboards & Reporting
  • Workflows & Automation
  • IT Complete Core Review 360
BMS/Vorex
  • Integrations with VSA, IT Glue, Finance Applications
  • Reporting
  • Workflows
  • Roles and User security - SSO, MFA
  • Quoting, contracts and billing
  • Email routing in and out
  • Email parser configuration options
  • Approval workflows
  • Ticketing: Views and Queues
  • CRM
  • Inventory
  • Asset Management
  • IT Complete Core Review 360
IT Glue
  • User Roles and groups
  • Organization and standardization
  • Core Asset review
  • Integration
  • Activity, Engagement, reporting
  • Flexible Asset customization
  • Document Structure
  • Naming Conventions
  • Checklists
  • Workflows
  • Flags
  • Search Tips
  • IT Complete Core Review 360
Traverse
  • Active monitoring
  • Server healthSecurity audit: users, SSL, MFA
  • Traverse collector output
  • Log sizes and verbosity
  • SNMP trap rate
  • Departments and Profiles
  • Device dependencies
  • Dashboards and topology graphs
  • IT Complete integrations with VSA, BMS and others

Datto BCDR

Unitrends

  • Disk Health
  • Database Health
  • Email Configuration
  • Protected Asset Information
  • Backup Performance
  • Retention Policy/Configuration
  • Offsite Replication
  • Alerts

 

Have more questions?

Contact us

Was this article helpful?
0 out of 0 found this helpful

Provide feedback for the Documentation team!

Browse this section