QUESTION
How to perform upgrade of a DGEx [windows]?
RESOLUTION
Here are the detailed steps to upgrade the DGEx with the latest version
- Download the traverse DGEx installer provided during the upgrade email.
- Stop all the traverse services on the DGEx
- Run the downloaded installer with admin privileges
- Follow the instruction pop-up on the installer window ( It will detect all the existing configurations, so avoid making the change and just validate)
- Complete the upgrade and once it is done.
- start all the traverse services
- wait 30 to 60 seconds while the application initializes
- Navigate Superuser --> Health page and check the traverse components status for the DGEx
- Also, review some random devices and tests
Note: If you get this error while running the DGEx installer, please follow these steps to resolve it.
Components Running Prompt: Windows Upgrade- During the installation/upgrade, you might see a message, indicating that the installer cannot access some files in the Traverse directory because they are
being used by the WMI service.
- To resolve this issue and continue the installation, open a command window and enter the following, and then click Continue:
net stop winmgmt
- The installer might prompt you to stop other dependent services. If so, stop these services.
After the confirmation prompt displays, continue with the upgrade.