Inky

Link Rewriting & URL Troubleshooting

• Allowing a sender or message vs URL or link
• Rewritten Link Still Blocked After Allowlisting in INKY

Email Delivery & Message Troubleshooting

• No INKY Analysis or Banners After Moving Out of Journal Mode
• Troubleshooting “454 4.7.1 Relay Access Denied” Errors in INKY
• Information to Gather for INKY Delivery, False Positive, and Blocked Link Issues
• Which System Blocked the Email: INKY, Microsoft Defender, Safe Links, or Quarantine?

Allow Lists, Senders & Trust Settings

• Allow list overview
• Editing Allow and Block List Entries
• Known External Senders vs Allow List
• Why an Allowlisted Sender or Domain Is Still Flagged by INKY

Getting Started & Onboarding

• Troubleshooting Microsoft 365 Tenant Hydration and Organization Settings Customization Errors in INKY
• INKY Getting Started Checklist