7/2 vCIO AllStars - The Tech Steering Meeting & Dealing With the Challenges of the vCIO Role



Chat Log


00:03:28 Rob Danser: https://www.forbes.com/sites/daveywinder/2021/07/02/new-critical-security-warning-issued-for-all-windows-versions-as-printnightmare-confirmed/?sh=72cd41527d04
00:03:36 Rob Danser: https://msrc.microsoft.com/update-guide/vulnerability/CVE-2021-34527
00:11:42 Marc Pickard - CBTech Support: Both Huntress and Perch have some good info up on their blogs, and are constantly updating them.
00:12:09 Keala: https://www.huntress.com/blog/critical-vulnerability-printnightmare-exposes-windows-servers-to-remote-code-execution
00:16:39 Marc Pickard - CBTech Support: Phenomenal book!
00:17:19 Rob Danser: https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805
00:20:18 Jen Marcenaro: Same...vcio is the account manager
00:20:30 Hans De Froy: even when its not officially that way, it is
00:20:48 Hans De Froy: you're the one with the relationship, they'll often come to you first
00:23:10 Joel Osera: What if you are asked to be the Sales Person, Account Manager and vCIO? And also where the leadership in the organization thinks that the vCIO role should encompass all three roles?
00:26:49 Michael Britton: VCIO Traumatic Experience Support Group
00:27:08 art meyer: The other great thing I have learned is that you can only worry about what you can control. If it's out your control, you can't spend your time worrying about it. Instead address the issue with whomever can solve the issue and let them deal with it.
00:27:25 Dan Seafoot: good point Art
00:28:01 Jen Marcenaro: BWAHAH
00:28:36 Dan Seafoot: email is off at 5pm
00:28:43 Dan Seafoot: if its burning down, someone will call ;)
00:29:35 Rob Danser: hahaha right!
00:30:35 george: No stress??? You dead
00:30:50 Rob Danser: @Rebeccah your next! :-)
00:31:12 Nadeem Azhar: like I tell my grand kid when I'm popping my vitamins, they keep my alive I'm really dead...
00:35:07 george: Managing expectations!
00:35:39 Dan Seafoot: That's 100% right Jen - so many times it turns out to be a small communication issue that gets blown out of proportion, or misunderstood.
00:36:46 Rob Danser: Totally- Perception is key
00:40:26 Keala: I need to get more Incident Response plans in place so there's a process to follow ahead of an incident...
00:40:38 Rob Danser: YES YOU AND EVERYONE ELSE DOES!!!!!!!!!!!!!!!
00:41:13 Jen Marcenaro: yes Robert
00:41:36 Rob Danser: https://members.trumethods.com/step/developing-your-incident-response-plan/
00:41:51 Rob Danser: https://members.trumethods.com/step/building-an-incident-response-plan/
00:43:45 Rob Danser: What if you are asked to be the Sales Person, Account Manager and vCIO? And also where the leadership in the organization thinks that the vCIO role should encompass all three roles?
00:45:35 Joel Osera: Thanks! That really helps.
00:46:30 Joel Osera: No, don't have to do any cold calling at leasr
00:46:34 Joel Osera: least
00:46:55 Joel Osera: But I am the one that is doing all the sales
00:47:05 Joel Osera: I hear that
00:48:17 Joel Osera: Yup, that is definitely what I'm having to deal with. Thanks Robert
00:49:21 Joel Osera: That would be very helpful. Thanks Rob
00:49:36 Rob Danser: https://members.trumethods.com/step/vcio-playbook/
00:51:38 Marc Pickard - CBTech Support: Speaking of incident response, it looks like Kaseya VSA has been compromised and they've taken all their cloud instances offline.
00:51:53 Marc Pickard - CBTech Support: Less than an hour ago
00:52:03 Michael Britton: efffff
00:52:11 Dan Seafoot: eff is for fun
00:52:21 Michael Britton: lol
00:52:38 Nadeem Azhar: good thing we're on prem!
00:53:31 Marc Pickard - CBTech Support: https://www.thecybernation.com/posts/15291999
00:53:47 Marc Pickard - CBTech Support: https://status.kaseya.net/pages/maintenance/5a317d8a2e604604d65c1c76/60df588ba49d1e05371e9d8b
00:53:54 Joel Osera: Yay for ConnectWise ;)
00:54:20 Dan Seafoot: I thought about it
00:54:23 Dan Seafoot: but lost my thought
00:54:32 Marc Pickard - CBTech Support: Happy holiday weekend
00:54:34 Joel Osera: Happy 4th all!

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