The Kaseya Knowledge Base
For immediate answers to your technical questions please utilize the Kaseya Knowledge Base. The Kaseya Knowledge Base (KKB) includes a wealth of articles and information to help support you in your installation and usage of the Kaseya IT Automation Framework
If you can't find a solution to your problem in our Knowledge base, you can submit a ticket
Labor Day, September 5th - US Holiday
Kaseya’s US Support offices will be closed on Monday, September 5th in recognition of the US “Labor Day” Public Holiday. All other global Kaseya Support offices will remain open during their normal local business hours. Kaseya’s US Support will have a very limited staff available on call only for emergency type Severity 1 (High Business Impact) issues. Should you encounter a Kaseya server down issue, please raise a Critical/Severity 1 support ticket via the Kaseya Support portal at https://helpdesk.kaseya.com, and clearly state the critical nature of the issue. Kaseya Support will be monitoring and will respond accordingly. Thank you! Kaseya provides professional support worldwide augmented by a searchable knowledge base available 24x7x365.
Gonzalo Carrillo 24 Aug • Security / Antivirus (KAV)
The following list of exclusions and trusted apps is recommended to make sure KAV,KAM, and the Kaseya Agent function appropriately:
The agent working directory, by default, is c:\kworking\ but may have been changed by your VSA administrator. Please review this before setting exclusions.
The agent install directory is where the Kaseya agent installs. Typically it is installed on C:\Program Files\Kaseya\<SERVER_GUID> where <SERVER_GUID> is a unique identifier to your VSA. If 64-bit, the install directory will be C:\Program Files (x86)\Kaseya\<SERVER_GUID>.
Gonzalo Carrillo 6 Aug • Community / Announcements
This week Microsoft released Windows 10 Anniversary Patch. Our testing shows there is incompatibility with Kaspersky Antivirus, the underlying engine in Kaseya Antivirus (KAV). More specifically, KAV will not install on Windows 10 Anniversary Edition and will be uninstalled if an endpoint is upgraded to Windows 10 Anniversary Edition.
Kaseya has reached out to Kaspersky and can confirm they are working on an update to their software. Kaseya is will test and issue as patches for VSA
R9.2 and VSA 9.3. We expect to release these patches before the end of August based on Kaspersky's delivery date to us.
Our goal in this announcement is to proactively communicate so you are able to make informed decisions about the impact of your patch upgrades. If you
are concerned you are already impacted, please log a ticket at helpdesk.kaseya.com so we can keep you apprised. We will also post updates on community.kaseya.com.
We apologize for this inconvenience and we are committed providing KAV support for Windows 10 Anniversary Patch as quickly as possible.
Steve Hall 12 Apr • 365Command / Password Sync
Password Sync is no longer supported
Antonio Andres 11 Feb • Security / Antivirus (KAV)
When I try to access KAV on the endpoint after installing it on Kaseya 9.2, I am now being asked for a username and password. What is the username and password?
The username is KLAdmin. The username is hard-coded into the product and cannot be changed.
The password is set during the installation of KAV and can be set by the administrator scheduling the installation. The default password is KaseyaUninstall.