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Dominic Walsh 11 Feb • Command & Control / Live Connect (KLC)
Send Ctrl+Alt+Del buttons do not work from Live Connect > Desktop Access session when connected to an agent with Windows 7/2008 or later operating system. This affects VNC and RDP sessions.
Due to security related changes to the Kaseya 6.5 agent, a group policy is now required on the remote machine to allow sending of the keystrokes.
A fix was inlcuded in VSA patch release 220.127.116.11.
Patch install instructions can be found here - http://help.kaseya.com/webhelp/EN/RN/index.asp#16336.htm
Note - for existing agents, updating agents is required to complete the deployment of this patch, using the Agent > Update Agent page. Users should check the 'Force update even if agent is at version' checkbox even if the agent is already up to date.